Access Services Manager
University of Denver

Denver, Colorado

The University of Denver Libraries, comprised of the Main Library at the Anderson Academic Commons, a remote storage facility called the Hampden Center, and the Bonfils Stanton Music Library in the Newman Center, is a highly collaborative organization that serves a diverse population, ranging from our students, staff, and faculty to public and other academic patrons from the surrounding region. The Anderson Academic Commons is the campus centerpiece for collaborative teaching, learning, and engagement. The University of Denver Libraries are central to discovery and creative interaction among students and faculty, and provide collections, services, personnel, and systems that support the teaching and research programs of the University. The institution is dedicated to the goal of building a culturally diverse and inclusive faculty and staff committed to teaching and working in a multicultural environment.

General Summary

Reporting to the Access Services Librarian, this position is responsible for the management of the daily workflow in the Access Services Department, and the hiring/training/supervising of five Unit Supervisors that oversee the following functions: Circulation, Interlibrary Loan/Lending, Reserves, Stacks Maintenance, and Night/Evening Services. As part of the essential duties of the job this position delegates work, assists with technology issues related to the department, and recommends policy changes; oversees customer service environment, ensuring coverage of the Service Desk, and addressing patron concerns. Responsible for fulfillment functions and patron database within the library management system (LMS). Schedules all Access Services Department staff for the Service Desk and produces training materials. This position will work a Sunday-Thursday schedule. Hours are flexible and may be adjusted with approval of the Access Services Librarian, but will generally follow a 10 am to 6 pm schedule.

Essential Functions

SUPERVISION: Supervises the Unit Supervisors in the Access Department. Hires, trains, and evaluates appropriate department members; delegates work, provides coaching for performance improvement; oversees technology issues related to that department; recommends policy changes. 35%

ACCESS DEPARTMENT MANAGEMENT: This position will act as a manager within the Access Services Department, overseeing and coordinating day-to-day operations with the Access Services Librarian. Will coordinate student hourly staffing and budgets with appropriate Access Services Unit supervisors. Responsible for enforcement of established policies and procedures. Will coordinate with the Access Services Librarian and appropriate stakeholders to recommend and implement changes to policies and procedures. This position will participate in emergency planning and business continuity planning at both the department and library levels. 35%

LIBRARY WEBSITE AND SPRINGSHARE TOOLS- Responsible for maintaining the Access Services Departments information on the librarys website. Coordinates with the Access Librarian to ensure that policies are accurately reflected and maintained. Works with Access Services Unit supervisors and Library Administrators utilizing the Springshare suite of software. 20%

LMS - ALMA: This position will be responsible for maintaining pertinent configurations within the LMS- Alma, and will have specific Alma Fulfillment functions. The specific responsibilities will be determined in conjunction with the Access Services Librarian. This position will also maintain internally managed patrons in the librarys LMS. 10%

Knowledge, Skills, and Abilities

  • Leadership, management and problem-solving skills.
  • Strong interpersonal and communication skills. Proficiency in the English language is needed. Must be able to communicate with diplomacy and tact, both in person, via email, and on the telephone.
  • Manage problems that are highly varied and complex with the ability to troubleshoot problems.
  • Good judgment, problem-solving, and decision-making skills are needed to provide practical solutions to ensure accuracy in a detail-oriented environment. Must be able to work independently and collaboratively, effectively, and confidentially, using tact and excellent judgment.
  • Ability to provide creative approaches to new concepts and work with difficult/unpredictable situations.
  • Analytical skills are required for decision-making. Must be able to analyze and organize work and set priorities.
  • Ability to follow closely, established procedures and to perform work requiring considerable attention to detail; ability to use an automated library system and PC; ability to maintain clerical records; ability to work collaboratively and cooperatively in a team-based organization.
  • Must be detail-oriented, with an extremely high accuracy rate in all work done and demonstrate a creative, service-oriented approach to problem solving.
  • Strong math skills; ability to maintain accurate and thorough monthly statistics on work performed. Ability to design management tools using spreadsheets and database applications.
  • Flexibility is important in this position. Hours worked can adjust based on staffing needs, and problem solving skills are important to ensure appropriate staff coverage.

Required Qualifications
  • 2 years of supervisory experience.
  • Demonstrated ability to oversee and direct the workflow of staff and train staff.
  • Prior customer service experience.
  • Demonstrated management experience and organizational skills.
  • Must be able to analyze and organize work and set priorities.
  • Must be detail-oriented, with an extremely high accuracy rate in all work done and demonstrate a creative, service-oriented approach to problem solving.

Preferred Qualifications
  • 3+ years of supervisory experience and/or experience supervising supervisory positions or a larger quantity people.

Work Schedule
This position will work a Sunday-Thursday schedule. Hours are flexible and may be adjusted with approval of the Access Services Librarian, but will generally follow a 10 am to 6 pm schedule.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on Friday, August 13th, 2021.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 8.

Salary Range:
The salary range for this position is $48,000 - $53,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate's sex or any other protected status.

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume
2. Cover Letter
3. 1 page Diversity Statement:
  • At the University, and within University Libraries department, we place a high value on integrating diversity, equity and inclusion into our work. Please share a specific example of how you have integrated diversity, equity and inclusion practices into a program, service, initiative or interactions in the past.

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.

Advertised: July 21, 2021
Applications close:

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