AIM Production Support (Help Desk Advisor)
Elevance Health

Description

Work Location: Hybrid (1 day a week on-site)

Responsible for analyzing deployed software users and able to work in conjuction with the Software Delivery team to triage issues.
Resolves tier 1 and tier 2 escalations by working the more complex and time consuming issues and begin root cause determination.
Acts as a process escalation point to expedite aged tickets.
Responsible for mentoring and assisting other technicians with calls.
Assists in choosing the best-in-class tools for future use.
Diagnoses and quickly determines customer(s) issue.
Initiates global front-end messages.
Performs application trouble shooting, identifies errors, trends and recurring issues.
Engages in solutions of Root Cause and documents current and correct policies and procedures.
Maintains knowledge documentation and ensures that it is installed correctly.
Reviews, interprets, and maintains records of service level, quality, accuracy and productivity.

Requirements:

• Requires a BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 3 years relevant experience; or any combination of education and experience, which would provide an equivalent background.
  

Preferred Qualifications:

• 2+ years of ServiceNow user and administrative support experience preferred
  
• ITIL/ITSM experience preferred
  
• Healthcare experience preferred
  
• Strong written and verbal communication skills preferred
  

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Elevance Health approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World's Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.

This job has expired.