Assistant Director of IMU Facilities (Facility Operations Leader)
Indiana University

Department

INDIANA MEMORIAL UNION (BA-IMAU-IUBLA)

Department Information

The Division of Student Affairs is focused on building a strong foundation to ensure every student's IU experience is positive, safe, healthy, and meaningful. The Division of Student Affairs staff and 19 departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission. Often seen as the heart of campus, the Indiana Memorial Union is a historic 500,000 square foot Student Union which serves as the center of the student experience, and for many visitors represents their first experience with Indiana University. Originally constructed in 1932, the IMU is one of the most recognizable facilities on campus. More than just a building, our mission is to "Welcome All" and help build connections that last a lifetime, to each other, and to IU.

The IMU Facilities team is responsible for maintaining, fixing, and applying preventative work all across the nearly 500,000 square feet of this IU icon.

Job Summary

This position is responsible for the continued and effective care and upkeep of the various tenants and departments located in the high volume, high occupancy building including 50,000 square feet of meeting space, 189 hotel rooms, retail dining, offices, and public spaces.

Department-Specific Responsibilities

• Oversees processes and projects related to building operations and maintenance and the activities of a multi-craft maintenance and custodial group, such as maintenance planning, security/access control, emergency response, inspections, repairs, and corrective action.
• Provides comprehensive facility oversight and assistance for teams within the department.
• Manages building operations and maintenance such as maintenance planning, security/access control, and emergency response.
• Coordinates fire and life safety, environmental safety procedures, and planning with university personnel and external agencies where required.
• Performs periodic scheduled and ad hoc inspections to identify cleaning and property maintenance needs.
• Participates in all aspects of project development, budget, implementation, and completion. Prepares estimates for repairs and ensures building maintenance falls within allocated budget with an emphasis on cost-containment.
• Coordinates fulfillment of work orders for corrective action and routine maintenance; monitors progress, escalating especially complex matters as needed.
• Monitors and maintains inventory levels and equipment/asset conditions through regular inspections and completion of required documentation.
• Orders supplies/equipment when necessary.
• Participates in and maintains an on-call rotation to cover emergency situations.
• May provide guidance to non-exempt Licensed & Skilled Trades staff or lower-level Facility Operations Specialists. May make procedural and process recommendations to supervisor for improved operational efficiency. Department Level Responsibilities.
• Leads a maintenance team of 6-8 full time staff members, including several skilled trades.
• Leads a custodial team of 14-20 staff members, including 3 shifts.
• Develops and manages departmental annual expense budget.
• Assists with planning and tracking of IMU long-term capital and equipment replacement plan.
• Coordinates routine care and maintenance with food service operator operating several retail locations and operating food service kitchens located in the IMU.
• Coordinates and provides input on facility upgrade projects and works with contractors and university facility operations performing work in and around the Union.
• Provides support for operational facilities in outdoor areas immediately adjacent to the Indiana Memorial Union.
• Reads and interpret blueprints.
• Provides project coordination and leadership for building updates, renovations, repairs, and upkeep.
• Manages themselves and their teams in a way that considers the work done in public view and in close proximity to students, guests, visitors, faculty, and staff.
• Coordinates with other department leaders in management, finance, hotel operations, meeting and event services, student involvement, marketing, and other IMU tenants.
• Serves as an operational resource for student programming board.
• Sets priorities and/or sequence of tasks to achieve objectives with some oversight.
• Provides guidance and support to junior-level peers.

General Responsibilities

• Provides highest level of operational leadership and coordination of assigned staff members to define Facility Operations methodologies and standards; provides direction and guidance on high priority Facility Operations projects/initiatives.
• Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multi-phase Facility Operations initiatives.
• Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.
• Manages high level assignments and allocation of engineering resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams; may coordinate large-scale Facility Operations projects with a wide audiences in support of academic initiatives.
• Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.
• Researches and stays up-to-date on new industry Facility Operations standards, procedures, technologies, and safety measures; implements new protocols/procedures to address business needs.
• Works collaboratively with other Facility Operations leaders across departments in recommending standards, best practices, and related policies/procedures.
• Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees, communities of practice, and task forces related to Facility Operations.

Qualifications

EDUCATION

Required

• Bachelor's degree in business, inventory management, controls, facilities management, project management, business operations,or related field

WORK EXPERIENCE

Required

• 2 years in business, inventory management, controls, facilities management, project management, business operations or related field
• 1 year of management experience in relevant field

Combinations of related education and experience may be considered

LICENSES AND CERTIFICATES

Required

• Valid driver's license and ability to be insured by Indiana University upon date of hire

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Excellent organizational skills
• Excellent collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Demonstrates excellent judgment and decision making skills
• Effective conflict management skills
• Builds and manages effective teams
• Understanding of budgets and budgeting process
• Knowledge and understanding of Microsoft Office programs such as Word, Excel, Outlook, etc
• Ability to successfully complete required training programs

Preferred

• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Familiar with Work Order Control Programs, Building Environmental control programs, key management systems, lighting control systems
• Demonstrates a high commitment to diversity, equity, and inclusion
• Intermediate knowledge and understanding of principles and skills necessary to perform in profession or particular area of specialization
• Understanding of organizational technologies and practices
• Ability to identify and resolve moderately complex problems/issues/ assignment
• Problem-solving skills and techniques
• Ability to apply sound judgment and apply experienced analysis techniques within area of specialization to make decisions
• Decision-making skills

Working Conditions / Demands

This role regularly requires the ability to effectively communicate. This role frequently requires the ability to operate equipment. This role frequently requires the ability to remain stationary and ascend/descend ladders/stairs. This role requires the ability to move objects weighing up to 25 pounds. The role requires the ability to detect items in close proximity as well as far away; discern between colors; detect objects in peripheral space of self; discern items in detail; and to have good depth perception. The person in this role must be able to perform the essential functions with or without an accommodation.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Sr. Operational

FLSA: Exempt

Job Function: Engineering, Trades & Facility

Job Family: Facility Management

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

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Telephone: 812-856-1234

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