Associate, HCI Sales Operations
Hyundai Capital America

Irvine, California

This job has expired.


Who We Are: Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.

Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative.

From our various engagement programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in HCA's success.

Global One Company:

Many countries. One identity. Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.

General Summary:

HCI Sales Operations Associate supports manager of HCI Sales Operations in process innovation by implementing process change and creation. Sales Operations Associate is responsible for regular reporting, enhancement and modification of reporting to meet evolving business needs, analysis of data to support business initiatives, development and automation including data management, and database support. Other responsibilities include the optimization of analytic and reporting work processes managing the adoption of new technology, and adapting to changing policies & procedures used by all HCI sales organization, OEM, and vendors. All business activities and processes are expected to remain efficient, results-oriented and compliant with industry, legal and regulatory standards.

Duties and Responsibilities:

1. Utilize internal and external systems to extract data for the purposes of reporting and analysis.

2. Support maintenance of sales tools to increase sales effectiveness to achieve targets.

3. Support ad-hoc requests from field team.

4. Data analysis to support business decisions & development KPIs.

5. Support automation of legacy reporting through Tableau or similar.

6. Ensure reporting systems and databases are operational and current.

7. Manage data analytics infrastructure to ensure data integrity, consistency, and ease of access of information.

8. Maintain and update HCI Sales related Policy and Procedure documents.

Knowledge and Skills:

• Knowledge of performance improvement principles, tools, and techniques

• Knowledge of how process design and improvement connects to systems design

• Solid quantitative, modeling and analytical skills

• Strategic planning and critical thinking skills for solution identification

• Strong organizational/planning skills

• Resourceful and innovative problem-solving skills - focus on how to get tasks completed

• Excellent verbal and written communication skills

• Client service driven with excellent relationship management skills

• Ability to effectively engage with and present to the team and business partners

• Ability to facilitate collaboration with diverse groups both internal (within Hyundai) and external (with vendors)

• Team oriented, but able to work independently and manage multiple tasks

• Self-directed and results-oriented

• Flexible, adaptable and hands-on approach

• Strong PC: Microsoft Word, Power Point, Excel, Access, Visio, Project

• Experience or Creator level design experience with Tableau

• Experience with creating reports (e.g. accounting, sales, project status, etc.)

• Systems familiarity (JDE ERP; Seibel CRM;; Daybreak, Data Warehouse, Leasing System)


• 3+ years relevant experience required

• 2+ years process improvement / project management experience preferred

• 1+ years related auto finance / captive finance industry experience (Credit, Funding, Finance, F&I products, etc.) preferred

• Experience with business process design/improvement, including gathering requirements, documenting workflows and developing specifications

• Experience with working with IT teams to develop business requirements, to provide business guidance, to track status, and to participate in the testing of the solution

• Experience in facilitating engagement and organizational change issues

• Strong financial background

• Business Process Management (BPM) experience preferred

• Bachelor's degree preferred

Physical Requirements and Working Condition:

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information.We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at

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