Associate, Loss Mitigation Deficiency Collector (100% Work from Home)
Hyundai Capital America

Description

Who We Are: Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.

Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative.

From our various engagement programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in HCA's success.

Global One Company:

Many countries. One identity. Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.

General Summary:

The Analyst, Recovery is responsible for collecting and servicing charged off accounts including receiving and making phone calls to collect on charged off balances while performing various support functions. This position must meet or exceed collection, productivity, and quality objectives while complying with internal policies and procedures in addition to being able to research, negotiate, and resolve higher-risk balances effectively. This position must be able to manage multiple queues consisting of retail and lease deficiency and secured charge off accounts as well as effectively communicate with consumers providing a clear explanation of balances owing and contractual obligations. They must also be able to negotiate to collect the full balance on charge off accounts, or make appropriate arrangements to maximize recoveries. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

Duties and Responsibilities:

1. Negotiate to maximize recoveries on accounts in charge off queues. Properly manage multiple charged-off account queues including deficiency, secured matured, PPA, Dismissed Bankruptcies, insurance deficiencies, small balance and various others. Document the collection effort and properly update customer information in the system of record. Identify and track accounts that need to be repossessed. Assign and follow through on out-for-repossession vehicles. Utilize various means of skip tracing to locate contactable phone numbers of customers and/or locate collateral. Comply with all policies and

2. procedures.

3. Handle incoming recovery related calls (insurance, legal, deficiency, skip, warranty, bankruptcy, etc).

4. Performance Coaching: Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.

5. Perform all other duties as assigned.

Knowledge and Skills:

• Must have excellent time management, oral and written communication skills

• Ability to learn and quickly adapt to multiple vendor account software and databases

• Must have ability to multi-task, pay close attention to detail, and ability to work in fast paced environment

• Must have strong negotiation skills

• Excellent problem solving, planning, organizational and prioritization skills

• Proficient to intermediate Microsoft Excel skills.

Qualifications

• Three (3) to five (5) years in a collections & recovery environment

• Experience recovering on deficiency accounts

• Prefer experience working prime auto paper in a call center environment

• Background in automotive financial services a plus

• Must be familiar with FDCPA, GLB

• High school diploma or GED

• BA Degree is preferred

Physical Requirements and Working Condition:

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information.We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.