Auto Damage Appraiser Trainee
Plymouth Rock Assurance

The Auto Damage Appraiser Trainee is responsible for preparing physical damage estimates from submitted photos or video on vehicles for first or third party damages. The party will be required to provide a high level of customer service while utilizing measures to control severities. This position will reside in our Parsippany, NJ office; this is NOT a field position on the road.

Essential Functions and Responsibilities

• Work in a team environment with our Virtual Estimating division in the Parsippany, NJ office.
• Survey damages, prepare virtual estimates, and negotiate settlements on partial & total losses, within their established authority level.
• Utilize our Body Shop Portal to expedite and resolve supplement estimate requests from repair facilities.
• Complete supplements in a timely manner and in accordance with all guidelines.
• Evaluate vehicle condition for Total Loss Settlements.
• Comply with all production standards and estimating guidelines.
• Issue drafts to the appropriate parties.
• Document the claim file as necessary.
• Ensure that exceptional customer service, expense control, and public relations are maintained at all times.
• Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time.
• Adhere to privacy guidelines and to state(s) regulatory compliance.
• Other duties as assigned.

Qualifications and Education

• Bachelor's degree (B.A.) from a four-year college or university preferred.
• 6 months to 1 year of related experience and/or training preferred.
• Within 6 months of hire, this person must successfully pass and obtain the appropriate auto damage appraiser license(s). Additional licensing within our state footprint will be required.
• Complete offsite two-week technical appraisal training.
• A friendly, customer service focused orientation.
• Excellent oral and written communication skills.
• Basic personal computer skills including working knowledge of Microsoft Office Suite products.
• Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home.
• Body shop experience and mechanical aptitude is a plus but not required.
• Prior experience/knowledge in a service center environment is beneficial but not required.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".

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