AV Support Technician
AVI-SPL

Description

• Own, support, maintain and troubleshoot industry leading AudioVisual & control systems for customer's conference rooms/centers, multipurpose rooms, auditoriums, Unified Communication (UC) & cloud platforms
• Perform routine in-person & remote preventative maintenance testing and problem diagnosis of fully integrated, state-of-the-art AV/Control systems comprising of but not limited to video & audio conferencing, video switching, digital video transport, projection, sound & microphone reinforcement, audio distribution, scheduling panels, etc
• Assist with customer meetings/functions that require use of existing AV infrastructure including but not limited to audio & video conferencing, webinar's & webcasting, visual display or projection, and control system operations (AMX, Crestron, Cisco, etc)
• Setup, run and breakdown of live events and affiliated AV equipment
• Prepare and stage systems for Quality Control testing as applicable
• Responsible for troubleshooting hardware and applications, providing technical support & problem solving
• Serve as site point of contact for all IT and AV related issues
• Work with IT and cross-functional business partners to support scalable and leading-edge A/V systems
• Collaborates with HelpDesk(s), Systems Administrators, Facilities, Engineering Operations to ensure customer satisfaction
• Works with external/internal teams to plan, implement and support global office builds & integrations as needed
• Provides timely resolution of problems or escalation on behalf of customer to technical staff or management.
• Provide client training as needed
• Exhibits a high level of professionalism and is passionate about providing outstanding customer service
• Document's status of issues and provides updates to management, team and end users
• Maintains standard operating procedures, best practices and customer service guidelines
• Participates in onboarding and training team members
• Drives quality and adherence to best practices within the team