Benefits Administrator (Hybrid)
Veolia North America

Company Description

About Veolia North America

A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.

Job Description

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Position Purpose:

The Benefits Administrator is the is escalation point of contact for health & welfare and retirement issues originating from the People Services Group. The Benefits Administrator has a focus on retirement plan operations and works as a back up to the health and welfare Sr. Benefits Administrator.

Notes:

• This is a hybrid position.

Primary Duties/Responsibilities:

• Respond to escalated issues from the People Services Group regarding employee questions on Benefits, Retiree Benefits, COBRA, Disability, 401(k) and Pension.
• Participate in weekly meetings with vendors as the primary contact to resolve issues.
• Work with the HR Systems Team to make updates and changes to the benefits administration and payroll systems annually for open enrollment as well as troubleshooting issues throughout the year.
• Train the Shared Services Team members on all areas of benefits and retirement to best support employee inquiries.
• Update the team on changes that are implemented by the Total Rewards Team.
• Work with the Total Rewards Team through complicated issues and projects related to employee benefits and retirement.
• Manage 401(k) and HSA funding and reconcile issues with vendor and payroll as needed.
• Support Open Enrollment activities such as answer phone calls and questions, contact vendors with escalated issues, distribute materials, and troubleshoot issues in the benefits administration system.
• Oversee transition of employees from active to retiree status. Assist in organizing paperwork and communications for retiree open enrollment as well as ongoing elections.
• Assist with payment of vendor bills through A/P system, reconcile issues and track and record all payments in an Excel worksheet.
• Oversee administration of other voluntary benefits, life insurance claims and total rewards programs (e.g., tuition reimbursement).
• Other special projects and administrative duties as needed.

Qualifications

Education/Experience/Background:

• Bachelor's degree preferred or equivalent work experience.
• 2+ years experience in human resources required or related fields.

Knowledge/Skills/Abilities:

• Strong computer skills required, especially in Excel, HRIS systems, Case Management tools.
• Ability to problem solve/research questions.
• Must use independent judgement/expertise to determine root cause of issues and recommend solutions.
• Ability to manage projects to completion.
• Ability to handle multiple tasks and priorities.
• Excellent communication skills, over the phone and in writing.
• Maturity in dealing with sensitive and confidential matters.
• Ability to work effectively in a team environment.

Additional Information

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.