Bilingual Customer Retention Representative (WFH)
Globe Life Inc.

McKinney, Texas


Job Description:

Bilingual Customer Retention Representative (WFH)

Primary Duties & Responsibilities

About the Company

About the Job

Globe Life Inc. has immediate openings available for full-time Bilingual (English & Spanish) Customer Service/Retention Specialists. We offer competitive wages and paid training.We are seeking outgoing, customer service-oriented people for our inbound and outbound call center. WFH opportunities available.

Primary Duties:

  • Servicing inbound calls from current policyholders with the intent of cancelling their insurance benefits
  • Answering questions regarding coverage, premium and other policy information
  • Composing business letters, communicating effectively through written and verbal communication
  • Working independently and making judgment decisions is required
  • Making outbound calls to existing policyholders to collect delinquent premium payments
  • Reselling the benefits of our policies and providing excellent customer service
  • Using various sales techniques to help increase the retention of our policyholders
  • Recording policyholder information for reporting and transactional purposes
  • Extensive telephone contact and appropriate telephone skills are required
  • Discretion and tact must be used in providing service to customers
  • Discretion and tact must be used in providing service to customer
  • Monday to Friday schedules, no weekends
  • Additional production incentive pay after training period
  • Site closed -Thanksgiving and Christmas
  • Bilingual (Spanish) hourly pay differential
Working Conditions/Physical Requirements:
  • Heavy phone and PC usage
  • Sitting for extended periods of time
  • Reaches above shoulder level
  • Some overtime may be required

Required Skills
  • Excellent verbal and written communication skills
  • Ability to solve complex policyholder issues with a positive attitude
  • Ability to work in a fast-paced environment and work well under pressure
  • Knowledge of life and/or health insurance terminology preferred
  • Basic Microsoft Excel skills required

Required Knowledge & Experience
  • High school diploma or equivalent. Some college preferred.
  • Experience in a call center environment preferred
  • Some insurance and/or sales experience preferred



Women Inclusion Jobs

Gain Access


Add Your Resume

Add your resume to our resume database that can be searched by employers looking to hire!

Job Alerts

Stay up to date with job alerts! Customize your alerts based on a specific area, category and receive weekly updates!


Sign up now to gain access!

More Insurance jobs


Direct Auto
Centerville, Ohio
Posted 11 minutes ago
National General
Chattanooga, Tennessee
Posted 8 minutes ago
Direct Auto
Centerville, Ohio
Posted 8 minutes ago
View Insurance jobs ยป

Share Inclusion Job

Bilingual Customer Retention Representative (WFH) is also posted to sites within our Inclusion Job Network.


Disability inclusion jobs logo
Asian inclusion jobs logo
Black inclusion jobs logo
Diversity inclusion jobs logo
LGBTQ inclusion jobs logo
Seniors inclusion jobs logo
Women inclusion jobs logo
Hispanic inclusion jobs logo