RESPONSIBILITIES:
Kforce has a client that is seeking a Business Analyst in Plano, TX.Responsibilities:- Business Analyst will be the "voice of the client" through developing a deep understanding of the client's needs and identification of product and service delivery gaps through in-depth interviews, focus groups, and surveys
- Derive insights across channels, products, and business segments and translate into strategic recommendations
- As a Business Analyst, you will engage and drive organization in client experience innovation and introducing ideas
- Foster an environment where risk/control issues are escalated, and trends are anticipated and identified
REQUIREMENTS:
- 2-3 years of experience in voice of customer or client experience roles with true passion for insights generation, leveraging innovative technologies
- 1-2 years of project management experience
- Strong analytical skills with the ability to recognize key trends and insights and the ability to explain research findings to executive audience
- Ability to interact with colleagues at all levels, in a peer-like way, and achieve goals without direct control over resources
- Strong data presentation skills with the ability to share complex stories in a simple way
- Flexible approach and positive attitude, willing to pitch in wherever help is needed
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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