BWPO Practice Assistant II
Brigham & Women's Hospital(BWH)

Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women's Hospital. Our service will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence.
All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:
People: Focus on serving the community through collaboration and respect
Self Management: Accountability, professionalism and commitment to growth and development
Organization: A commitment to quality, service and exceptional performance
Meeting these expectations is key to the success of the department and the organization.
This job description includes:
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General expectations for the position
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Addendum A - BWH Behavioral Competencies
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Addendum B - Job Specific Tasks and Responsibilities
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Addendum C - Physical/Working Conditions
PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation

Actual job duties may vary by department (see Addendum B for more detail)
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Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
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Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.
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May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level.
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Utilize knowledge of HMO's, managed care and other third party insurers, and troubleshoot insurance issues as appropriate.
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Assist with training and orienting staff as needed.
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Provide cross coverage as needed.
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Assist with special projects as directed.
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Follow HIPAA guidelines for the management of patient privacy and confidentiality.
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Other duties, as assigned.

Qualifications
QUALIFICATIONS: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)
Level of education required:
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Minimum of a high school diploma or GED.
Work experience required:
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Minimum one year applicable work experience required.
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Some additional training in office systems or other post high school education preferred.

EEO Statement
Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.