Claims Representative, Personal Injury Protection
Plymouth Rock Assurance

Boston, Massachusetts

In this fast paced role, the Claims Represenatative, Personal Injury Protection will adjust first party person injury claims according to state compliance requirement guidelines.


  • Understand personal lines automobile coverages; adhere to the policy contract including related coverages, exclusions, etc.
  • Contact insureds, attorneys and other parties in accordance with department guidelines
  • Send lost wage forms to employers and request disability statements as required.
  • Schedule independent medical exams when appropriate.
  • Pay submitted bills according to established procedures.
  • Answer questions from insureds, claimants, attorneys, and others to resolve problems within established levels of authority.
  • Develop and maintain claim files that document all actions.
  • Ensure that service, loss and expense control are maintained at all times.
  • The ability to Multitask in time sensitive situations.
  • Computer skills including working knowledge of Microsoft Office Suite products.
  • Minimum 2 years of claims handling experience
  • The ability to obtain State Licenses when requested.
  • Strong customer service, organizational, verbal and written skills are required.
  • Bachelor's degree (B.A.) from a four-year college or university and/or a combination of education and experience will be considered.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".


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