Client Services Representative (CSR)
Eurofins

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Eurofins Built Environment Analytics is searching for a Client Services Representative in Ashland Virginia.

The Client Services Representative (CSR) supports the laboratory's interactions with its clients and customers, including assisting with test ordering, the reporting of test results, supplies inventory, billing questions and general questions. Direct interaction with clients and customers is expected.

Client Services Representative responsibilities include, but are not limited to, the following:

• Processes client requests and changes per established departmental guidelines
• Daily order entry
• Daily notifications to clients about shipment dates and tracking numbers
• Quote generation as well as coordinating any needed approvals
• Phone support from 8 am- 5 pm Pacific Time
• Responding to emails in a clear, precise, and prompt manner
• Provides feedback to the Senior Manager of Customer Experience all feedback regarding service failures or customer concerns
• Coordination with internal departments to ensure best practices, as well as meeting and exceeding customer expectations
• Escalating issues to the Senior Manager of Customer Experience as needed
• Performs other duties as assigned
• Demonstrates and promotes the company vision
• Excellent order entry, problem solving, and data analysis skills
• Bill clients utilizing our computer system
• Mail reports and invoices.

The ideal candidate would possess:

• Experience in a laboratory environment preferred
• Some college training in science, or science background, or equivalent, preferred
• Excellent organizational skills
• Outstanding communication and interpersonal abilities

Qualifications

• High School Diploma or Equivalent (Bachelor's Degree preferred but not required)
• Minimum of 2 years customer service and order management experience
• Proficient in Microsoft Office Suite, with a strong emphasis on Outlook and Excel
• Authorization to work in the United States indefinitely without restriction or sponsorship

Additional Information

This position is Full-time Monday to Friday 8:30am to 5:00 pm or Tuesday to Saturday8:30am to 5:00 pm.

What we Offer:

• Excellent full-time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

To learn more about Eurofins, please explore our website www.eurofinsus.com.

All your information will be kept confidential according to EEO guidelines.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins Environment Testing Businesses in the US are routinely engaged in Federal Contracts. Federal Government vaccination mandates may apply to staff working in these businesses. Successful applicants may be required to confirm vaccination status or demonstrate eligibility for medical or religious exemptions prior to commencing employment. In addition, certain positions require travel for which vaccination is required in accordance with Eurofins policy.

Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins Environment Testing Businesses in the US are routinely engaged in Federal Contracts. Federal Government vaccination mandates may apply to staff working in these businesses. Successful applicants may be required to confirm vaccination status or demonstrate eligibility for medical or religious exemptions prior to commencing employment. In addition, certain positions require travel for which vaccination is required in accordance with Eurofins policy.

This job has expired.