Client Support Specialist
MMC

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees - whether we are designing affordable health plans, assuring income for retirement or aligning workers with workforce needs.

Mercer is seeking candidates for the following position to support the Phoenix, Minneapolis, or Atlanta location:

Client Support Specialist

What can you expect?

• As a Client Support Specialist, you will be a key member of a project team responsible for summarizing and validating data to be used for various projects
• You will be part of a company committed to enhancing the health, wealth, and careers of the clients we serve and their employees - and will work for a company equally invested in the development of our own people
• You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace
• You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance

What is in it for you?

At Mercer, we are as invested in creating brighter futures for our own people as we are for our clients. To help you reach your full potential, we offer a culture, benefits program and resources that support your wellbeing and career development as well as:

• A company with a strong brand and strong results to match and are committed to making a difference in the lives of people
• A culture of belonging, innovation, collaboration, internal mobility and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields
• Competitive pay, full benefits package - starting day one (medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution)
• Generous paid time off for vacation, sick, company holidays and time to give back to your community; flexible work culture
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations
• Opportunities to participate in our mentor programs and network with other colleagues in our Business Resource Groups (BRGs) - Mercer Cares (community involvement), PRIDE, Women@Mercer, Racial & Ethnic Diversity and Rising Professionals Network!

We will count on you to:

• Utilize strong critical thinking, discretion and follow-through skills to monitor and manage various tasks and projects
• Complete monthly client invoicing (using Mercer's proprietary system), including project code set-up/ management
• Establish, maintain and manage client subject files, personal working files and legal plan documents as applicable
• Provide peer review of documents before final production/distribution to ensure quality control of final product
• Edit and create documents using PowerPoint, Excel & Word while ensuring all documents produced adhere to Mercer's global identity/document standards
• Strive to promote smooth workflow and ensure team needs are met
• Practice frequent interaction with senior level leadership
• Handle sensitive information with professionalism and integrity while communicating openly and often among team members
• Contribute to accurate client/project budget management through accurate and prompt time entry
• Perform tasks under limited supervision
• Assist team with a variety of tasks as assigned

What you need to have:

• BS or equivalent work experience
• 3+ years of project support experience, preferably in a consulting environment or professional service industry
• Advanced computer skills, including extensive experience with Microsoft Office (Outlook, Word, Excel, Power Point, etc.)
• Strong judgment, discretion, confidentiality and decision making skills with the ability to interact with all levels within the organization
• Excellent organizational and time-management skills with the capability to work well under pressure to handle multiple tasks and prioritize effectively with the ability to make decisions with limited direction
• Strong attention to detail and follow-up skills
• Demonstrated problem solving capabilities

What makes you stand out:

• Strong project management skills desired
• Excellent oral and written communication skills
• Ability to interface with employees throughout the organization

Mercer's Government Human Services Consulting (GHSC) practice focuses on the unique and challenging needs of the public health care sector, providing a wide array of consulting services to local, state, and federal government agencies across the country. GHSC specializes in assisting government-sponsored health care programs in becoming more efficient purchasers of health services and with navigating the evolving landscape of public health care from a regulatory, operational and implementation perspective.

GHSC brings together a team of over 300 highly skilled and dedicated consultants, clinicians, actuaries, analysts, and pharmacists across four offices in Atlanta, Minneapolis, Phoenix and Washington DC to ensure a coordinated approach to the administrative, operational, actuarial, and financial components of public-sponsored health care programs.

To learn more about Mercer's GHSC practice, please visit www.mercer-government.mercer.com.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.me.mercer.com/. Follow Mercer on Twitter @Mercer.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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