Clinic Services Specialist (Ortho Work Injury)
University of Iowa

The University of Iowa Hospitals and Clinics department of Orthopedics and Rehabilitation is seeking a full time Clinic Services Specialist to support frontline operations and staff at the Work Injury Recovery Center. This position will provide services related to access, scheduling, and support to assure effective and efficient delivery of health care services striving toward an excellent patient experience. Position performs activities related to scheduling patient appointments, serving as a patient advocate, handling patient access requests, handling service recovery incidents, ensuring appointments are scheduled appropriately, and using independent judgement to best ensure the patient has an excellent experience.

Duties to include:

• Schedule patient appointments and tests and coordinate appointments with other University of Iowa Hospitals and Clinics (UIHC) departments utilizing the EPIC systems to check and verify appointment availability, assuring compliance at all times with established guidelines.
• Performs scheduling for advances procedures and injections
• Perform reception coverage; assist with patient appointment check in process through the Epic systems; greet patients upon arrival to the clinic; answer questions in a manner that applies service excellence principals; update patient address, phone, insurance, MSP data and caregiver information; assure patients complete and/or sign all appropriate documentation.
• Collect patient insurance co-payments at time of check in; accordance with established UIHC policies; close daily batch and print appropriate paperwork for business office; complete variance reports.
• Provide training and onboarding support to new hires
• Learn scheduling functions at all Ortho locations and flex locations to provide coverage as needed
• Facilitate patient satisfaction initiatives- may participate on committees, implement department patient satisfaction initiatives with team, and implement and reinforce C3 training elements with the team
• Update and maintain training documents and team resources
• Communicate Epic changes and training team on Epic upgrades as necessary

University of Iowa Hospitals & Clinics-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Required Qualifications:

• Bachelor's degree or equivalent experience and education.
• 1 year of experience in a frontline health care setting
• Excellent written and verbal communication skills
• Excellent customer service skills
• Ability to organize and prioritize multiple tasks on time and maintain quality standards
• Experience working with Microsoft Office, EPIC and Excel

Desired Qualifications:

• Knowledge of institution and policies, processes, and forms
• Knowledge of Orthopedics department and frontline unit policies, processes, and forms
• Ability to make decisions requiring interpretation and judgment
• Ability to gather, analyze and display data in appropriate format and keep accurate records
• Attention to detail

Position and Application details:
In order to be considered for an interview, applicants must upload a resume and mark it as a "Relevant File" to the submission.

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Amanda Petersen at Amanda-petersen@uiowa.edu.

Additional Information

• Classification Title: Clinic Services Specialist
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 3A

Contact Information

• Organization: Healthcare
• Contact Name: Amanda Petersen
• Contact Email: amanda-petersen@uiowa.edu

This job has expired.