College Success Coach - STRIVE Online Grant
Pima Community College

Pima Community College

Pima Community College Named Top University/College Employer in Arizona

Position Title: College Success Coach - STRIVE Online Grant

Department: PimaOnline - Northwest Campus

Rate of Pay: Band 4 - $47,100 - $53,010

Closed Date: December 11th, 2023, 5:00 PM Arizona Time

Position Summary:

The college success coach performs a variety of coaching services. Assists and guides online students on decision-making processes for academic, personal, and professional goal achievement. Serves as a student advocate and collaborates with college stakeholders to remove barriers, increase options, and support individual student success. Uses project-directed data dashboards to monitor student success in online courses to improve course completion and persistence. This position reports to the StriveOnline Title V Grant Coordinator.

The work schedule for this position is flexible and may include working evenings and weekends.

Continued employment in the position is contingent upon continued funding through designated external sources. This grant is set to expire on 9/30/2028.

Duties and Responsibilities:

• Using a strategic and consultative coaching approach, asks high-impact questions to understand the online student's top performance challenge (academic or personal), identify its root cause, co-create solutions, and implement a custom action plan designed to improve performance and help students reach their short-term/long-term academic, personal, and professional goals.
• Monitors student academic progress in targeted online courses; analyzes confidential student information; identifies issues and discrepancies and formulates recommendations for the appropriate action based on findings. Researches and recommends resolutions for technically difficult and complex online student issues and concerns.
• Builds rapport and trust with online students to create a connection and develop supportive relationships that inspire students' belief in themselves and a sense of belonging at PCC.
• Assists students with general information and acts as a student liaison to the college by helping online students to navigate PCC's landscape, understand PCC's policies and procedures, and connect to faculty, their success network, support services, and college and community resources.
• Collaborates with team members, faculty, student affairs, learning support, and other various departments to create, modify, and support online student success efforts.
• Uses coaching and course success dashboards and other technology to collect, analyze, and report data to assist with improving online services and online course success
• Submit monthly reports to the StriveOnline Title V Grant Coordinator
• Actively participates in professional learning opportunities and stays current on the latest thinking and trends in the areas of equity and inclusion, academic coaching, academic success skills, online learning support, and online student success
• Perform other duties as assigned

• Bachelor's degree in related field of study and
• One to three years experience working directly with students in an educational setting or related experience

• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above

• Three to five years of experience working directly with students in an educational setting or related experience

• Knowledge of coaching, advising, and/or counseling practices as well as college policies and procedures.
• Knowledge of online student success practices and strategies.
• Knowledge of internal and external customer service principles and practices.
• Knowledge of principles and methods for promoting programs and services.
• Knowledge and application of various instructional methodologies.
• Skill in analyzing data and drawing conclusions.
• Skill in effective communication (both written and oral).
• Skill in organization, coordination and management.
• Skill in public speaking.
• Ability to develop and maintain effective and positive working relationships