Community Health Worker (CHW)
Mercy Care

Atlanta, Georgia

This job has expired.


Employment Type:
Full time
Shift:

Description:

A Community Health Worker (CHW) is a frontline public health worker who is a trusted member of and/or has a remarkable understanding of the community served. This trusting relationship with the community enables the CHW to serve as a liaison/link/intermediary between health system and the community to facilitate access to services and improve the quality and cultural competence of service delivery.

A CHW builds individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support and advocacy.

ESSENTIAL FUNCTIONS
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Delivers outreach and in-reach services to vulnerable and high-risk individuals, particularly those hard-to-reach and/or with social needs, in home and community-based settings.
Draws upon and uses lived experiences to provide advocacy, support and referral service to individuals assigned to their caseload. Conducts and interprets individual assessments to identify non-clinical needs and mitigate any barriers to resources and services.

Improves access to health and human services for individuals through in-person interactions, telephone contacts, and coordination of referrals per protocols of ministry's specific programming. Provides basic education regarding chronic health conditions and health promotion in a way that promotes understanding and self-management by the individual. Reinforces health literacy and educational messages using appropriate tools and supplies within scope of practice. Serves as a liaison between providers and patients to facilitate communication and coordination of services. Coordinates and monitors services, including comprehensive tracking of patients' adherence in relation to care plan objectives per protocol.

Provides in-service education to service providers (including licensed health care professionals and health professions students) relative to healthcare customs/beliefs of the focus population and works cooperatively with other community agencies and clinical care teams to promote culturally appropriate services. Continuously expands knowledge and understanding of community services and resources; maintains frequent contact with community agencies serving vulnerable populations and participates in community meetings. Completes timely and accurate documentation of services provided to individuals in electronic medical record (EPIC) or other platform per ministry's protocol. Maintains electronic files, which include consent, release of information, and applicable assessments. Documents notes, activities, service plans, and outcomes achieved by individuals in an effective manner.

Assists with data collection and interpretation relevant to understanding health and social service outcomes. Practice efficient time management and document time allocation accurately (if applicable).

Other duties as needed and assigned by the manager.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

EXPERIENCE REQUIREMENTS: A minimum of one year's related experience working with indigent or underserved individuals. An understanding of the community resources within the community. The ability and legal right to drive in Georgia, including an active, current Georgia Drivers License, may be required. One to three (1-3) years of community involvement experience. Must meet additional state/local requirements as appropriate. Ability to earn a CHW certificate is preferred as this position will require certification. Training for this certification will be provided with the expectation of the candidate successfully passing the course.

EDUCATION REQUIREMENTS: A minimum of a High School diploma or GED, or equivalent in country or origin required.

*Provides patient care and/ or support activities appropriate to ages served; primarily adults ages 18-65 or geriatric patients ages over 65. May also include care for infant age 0-1 year, child ages 1-12 years or adolescent ages 13-17 years.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.


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