CUSTOMER EXPERIENCE SPECIALIST-PT
Mohawk Industries

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Dal-Tile is currently seeking an exceptional Customer Experience Specialist, Part Time to join our TEAM! As the Customer Experience Specialist, we need someone who is ready to provide a variety of support such as assist showroom efforts with lead generation and business research/development while maintaining accurate customer records in all software systems like CRM, Oasis, SAP, Mircosoft Office and other programs.

Primary Objective

Ensure our customers have the best showroom experience from initial contact to sales closure thus increasing sales and repeat business.

Major Function and Scope

Ensures all aspects of the customer selection and buying experience are exceptional. Including initial contact, specifications, pricing, sourcing, and order placement.

Provides customers with selection advice and product expertise. Facilitates tile and stone selection and project development.

Communicates with customers and internal teams to follow lead and capture sale.

Supports sales growth by performing various duties including CRM reporting, answering phones and customer inquiries, setting appointments, quotes, sales transactions, sales reports, and customer contact lists, to enhance the shopping/buying experience.

Assists in the operations of the showroom including ordering, receiving, and shipping samples for customers and maintaining samples and displays within the showroom.

Assists showroom efforts with lead generation and business research/development.

Maintains showroom samples/sample room and product labels.

Assists in planning and coordination of social media posts and significant showroom events.

Performs other related duties and special projects required to help move the paradigm of the customer selling experience as required.

Experience and Knowledge Required

Requires High School diploma or GED

Associates degree preferred but relevant work experience considered in lieu of degree

2 years retail/design showroom/tile industry/customer service or project management required

Proficient at reading blueprints

Competencies

Superior interpersonal and written/oral communications skills with the ability to relate well, and cooperate with others in a strong team environment to effectively coordinate activities and accomplish goals.

Exceptional organizational and time management skills

Working knowledge of Microsoft office including Excel and PowerPoint.

Familiar with various social media platforms.

Other Pertinent Job Information

Disclaimer: The information on this description was prepared by Compensation and department management and is designed to indicate the general nature and level of the work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.