Customer Service Rep
Roth Staffing Companies

Our client, located in Salisbury, MD, in the banking/finance industry is looking for a Customer Service Rep to join their growing team.

This is a Direct-Hire opportunity!!!

Pay: up to $50,000/yr depending on experience
Hours: 8 a.m. to 4:30p.m. (Mon-Fri)

QUALIFICATIONS

• Receives telephone calls and visitors promptly, professionally, and courteously. Assist callers with routine inquiries and requests.
• Ensures that existing and potential customers receive prompt, courteous service. Promotes Business Management Solutions and convenience products to members.
• Process incoming payments and make deposits. Disburse loan funds. Complete noncash forms as needed for internal adjustments and transfers to Finance.
• Initiates outgoing past due notices and routine delinquency phone calls to customers.
• Assist in the printing of and in some cases mailing of loan packages.
• Assist with ensuring loan documents are properly scanned in promptly once they have been executed. Supports loan officers' account servicing efforts including the collection of customer financial information.
• Assists in preparing required special reports and correspondence.
• Assist in system maintenance to provide accurate reporting.

REQUIREMENTS

• Excellent communication & interpersonal relations skills.
• Moderate knowledge of software applications and proven self-starter.
• Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments.
• Ability to initiate, organize and prioritize work and maintain confidentiality.
• Basic knowledge and ability to promote convenience products and Business Management Solutions.
• Ability to work in the office during branch hours of operation (typically Monday - Friday from 8 a.m. to 4:30 p.m.)
• Adaptable and flexible to a changing work environment.
• Prolonged periods of sitting at a desk and working on a computer.

Education

Customer service experience preferred or training/experience in banking or finance industry.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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