Developer, (Software Engineer), CRM Data and Development Team
Indiana University

Department

UITS CONSTITUENT RELATIONSHIP (UA-ECRM-IUBLA)

Department Information

At University Information Technology Services (UITS) we provide the technology, tools, and services you need to succeed. UITS supports IU's vision for excellence in research, teaching, outreach, and lifelong learning. We ensure a workplace that encourages growth, flexibility, and creativity, as well as a culture that champions inclusion, diversity, and overall employee well-being through programs supported university wide. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.

Job Summary

Department-Specific Responsibilities

• Works both independently and as a member of the team, participates in all aspects of analysis, design, and development of data structures, integration solutions, and related vended applications to support data integrations and integrity of the Indiana University Salesforce CRM platform.
• Participates in all aspects of technical analysis, design, and development of data structures, integration solutions, custom applications, and related vended applications for Indiana University's Salesforce CRM platform.
• Designs and builds out highly technical software mechanisms to accommodate multiple integrations accurately based on complex rules and custom solutions.
• Collaborates with the IU CRM team and other UITS Divisions and units in the planning process to establish business requirements, define deliverables and establish timelines.
• Designs, develops, and maintains solutions primarily on the Heroku platform as a Service (PaaS) using Node JS and related tools and languages.
• Troubleshoots, analyzes problems, and develops resolutions for data integration and custom application/functionality issues.
• Provides input into tactical and strategic planning.
• Maintains security at the highest level by enduring that security standards and protocols are recognized and followed.
• Proactively seeks and analyzes security bulletins for potential exposures.
• Collaborates with fellow infrastructure teams to develop, test, and ensure implementation of security best practices and policies.
• Provides assistance to technical partners by ensuring availability of appropriate resources, and when needed, assists developers in determining data design solutions.
• Works as an effective member on the team providing daily administration of CRM maintained data, integrations, and imports.
• Identifies appropriate training, mentoring, guidance and resources necessary for the development of team member.
• Assists with the coordination of identification and analysis of data sources and processes required for logical and physical modeling of data for the IU CRM environment utilizing multiple data sources internal and external to the University.
• Provides input on technical architecture, including tools and processes.
• Responsible for collaborating and ensuring the successful delivery of critical IU CRM platform data components and ongoing CRM data integrity.

General Responsibilities

• Provides experienced design, development, testing, and configuration of software systems and computer programs.
• Performs experienced analysis, programming, troubleshooting, bug-fixing, and tuning of new and existing software.
• Consults with stakeholders/clients to review existing software solutions; develops new functionality and/or writes new code as needed; advises clients on critical decisions regarding information technology to improve overall business process efficiency.
• Determines program module test procedures, generates required test data, and executes testing procedures.
• Collaborates with other technical staff and stakeholders/clients to ensure optimum functionality, performance, accessibility, scalability, and security of supported software.
• Documents software development efforts (changes, new functionality, issue/problem resolution).
• Provides documentation, information, and training through formal and informal communications to end users, departments, and internal staff.
• Contributes to project planning, formulating objectives, estimating tasks; performs studies to include feasibility, conceptual design, cost/benefit analysis, development and implementation planning.
• Ensures that all protocols used in the development and maintenance of software is up to date and compliant with university policies and standards; researches and stays up-to-date on new industry software development standards, emerging technology, UX/UI design/philosophy, and accessibility standards.

Qualifications

EDUCATION

Required

• Bachelor's degree (preferably in computer science, business systems, or related field)

WORK EXPERIENCE

Required

• 2 years in full stack development, data architecture, system analysis, or closely related fields is required

Combinations of related education and experience may be considered

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure

Preferred

• Independent, creative problem-solver, and self-starter who learns new systems and technologies quickly
• Proven development successes with NodeJS, PostgreSQL, Heroku, or closely related technologies are a must
• Experience designing and building API integrations
• Knowledge and experience working with enterprise scale technologies including Salesforce, Denodo, real time messaging systems, Redis, ETL tools, and PaaS models is a plus
• Clear, professional communications (listening, oral and written communications). Strong relationship building and collaboration skills. Demonstrated track record as a team player
• High degree of self-initiative and commitment to expand skills and expertise through a variety of methods, including self-study, working/mentoring with colleagues, and both internal and external training
• Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

The job's work is in the area of multi-object relational data architecture, maintenance, and integration development for the Salesforce CRM Platform and related applications. Selection preference may be given to candidates with experience working with 1 or more applicable products from this vendor.

Work Location

Bloomington, Indiana

This position may be eligible for remote work, subject to change based on university policy and business needs.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Information Technology

Job Family: Software/App Design, Dev & Eng

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

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Telephone: 812-856-1234

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