Digital Product Manager
AAA Northern California, Nevada & Utah

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.

Why Work For Us

• Benefits - Medical, Dental, Vision, wellness program and more!

• 401k Matching - $1 for $1 company match up to 6% of pay

• Annual Incentive Plan - Eligibility to participate in AAA NCNU annual bonus plan

• Paid Time Off - Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

• Collaborative Environment - AAA will value your contribution to providing exceptional service to our members

Summary

Our
Digital
Product Manager
supports multiple products within a line of business. Monitors and maintains documentation of enhancements, issues and systems defects and reports on trends and opportunities for improvement. Applies industry best practices and executes established product strategy to assigned work or projects.

Essential Functions

Define and own the strategy and digital roadmap from beginning to end for key digital experiences that will make Members love us even more and help us grow our business digitally.

• Own the prioritization, execution and delivery of development backlog for the end-to-end platform; from front-end UX to backend CMS and CRM, and all of the APIs, and integrations in between.

• Drive growth in KPIs and supporting metrics like traffic, engagement, retention, and conversions.

• Be the voice of the Member through data and empathy.

• Be a digital thought leader for a legacy business with a vision to innovate and transform

• Align and collaborate with business line stakeholders to achieve shared goals and become a digital ambassador, providing training, best practices, and coaching.

Knowledge/Skills/Abilities

• Your track record shows the equivalent of 5+ years of solving problems for consumers in a product-management-like role for a tech or internet company or venture.

• You've built, or grown, either ecommerce or media and content online/mobile businesses.

• You eat data for breakfast, lunch on customer feedback, and dine on consumer research and insights.

• Your toolkit includes data driven decision making and a/b testing.

• You embrace scrum.

• Your Jira stories are on point.

• There's a little bit of consultant in you.

• You relish talking design thinking and human centered design with our UX folks.

• You can use browser devtools to show developers exactly what you mean and won't get lost discussing the merits of RESTful APIs.

• You hold your own speaking in front of a crowd.

• People read your emails and understand them completely.

• People love working with you.

Education & Experience/Licenses & Certification

• Bachelor's degree in related area

• 2-3 years of experience in a digital or ecommerce role
• 1-2 years of experience as product manager
• Certified Scrum Product Owner preferred