Dining Systems Coordinator
The University of Chicago

Department

CSL UChicago Dining Administration

About the Department

The University of Chicago is one of the nation's leading institutions of higher education and research. Campus and Student Life (CSL) carries the core mission of the University to all aspects of life outside the classroom. It enriches the lives of its students, staff, and faculty and academic staff members and contributes to a vibrant, collaborative, and diverse campus community that inspires excellence and sustains the University's culture of inquiry, innovation, and continuous learning. The unit also works to support the overall well-being of students, including their health and safety. This happens in the context of a campus located in a dynamic, thriving city, in which opportunities abound for students to learn from, contribute to, and engage with their urban environment. CSL is importantly charged with the dual task of promoting the interests of students in the University, and managing multiple campus departments and services that serve the entire campus community, including Athletics & Recreation; the Office of the Bursar; Center for Leadership and Involvement; Disciplinary Affairs; International House; Office of International Affairs; Office of the University Registrar; Rockefeller Memorial Chapel; Spiritual Life; Student Centers; Student Disability Services; UChicago HELP; Student Wellness; and UChicago Dining. The University of Chicago community includes approximately 7,000 undergraduates and 10,500 graduate, professional, and other students and there are over 400 recognized student organizations working together to create a vibrant and dynamic student life.

Job Summary

The University of Chicago seeks an organized and detail-oriented Dining Systems Coordinator to assist in the daily operations of the UChicago Dining Office. The person in this position is responsible for providing data input and analysis and manages the dining systems. The UChicago Dining Systems Coordinator is a full-time, staff position responsible for supporting the UChicago Dining Office. This position resolves problems and adjusts to the changing needs and demands of the University community as it relates to the Dining Services program. This individual manages the dining systems for day-to-day dining services and responds to questions and inquiries as they arise from students, faculty, and staff. This individual will report to the Assistant Director, Dining Systems and Support Services. The job oversees a broad range of business operations and academic activities. This position develops and implements office procedures and policies and ensures compliance.

Responsibilities

• Oversees CS Gold/Simphony meal plan and Maroon dollar usage and ad hoc reporting.
  
• Manages residential dining and retail sales reporting.
  
• Maintains CS Gold system records.
  
• Inputs meal plan and Maroon dollar plan purchases into CS Gold.
  
• Programs Simphony database with new menu items.
  
• Performs daily balancing of transactions for Simphony and CS Gold.
  
• Provides backup for the Assistant Director, Dining Systems and Support Services when needed.
  
• Provides assistance to UChicago Dining vendors to secure Campus Cards, and technology requests.
  
• Under limited supervision, provides high level support to all onsite point of sales (POS) and peripheral devices.
  
• Diagnoses and corrects MICROS/POS/CBORD freezes and downtime issues.
  
• Updates and modifies UChicago Dining website and assist with other marketing needs as necessary.
  
• Performs Mystery Diner CBORD and survey reporting and analysis.
  
• Develops and implements relevant policies and procedures and ensures compliance.
  
• Assists in managing the scheduling of the senior leadership of the department.
  
• Uses general understanding and experience to administer the delivery of services to program participants and/or beneficiaries.
  
• Plans and conducts quality assurance reviews and recommends changes as appropriate.
  
• Performs other related work as needed.
  

Minimum Qualifications

Education:
Minimum requirements include a college or university degree in related field.
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Work Experience:
Minimum requirements include knowledge and skills developed through ---
Certifications:

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Preferred Qualifications

Experience:

• Experience in an administrative capacity utilizing Microsoft Office Suite with proficient skills.
• Knowledge of and experience in data entry on a database application and data analysis utilizing Excel.
• Experience with CBORD/CS Gold and Simphony POS System.

Preferred Competencies

• Ability to perform data entry on a database application platform system to add and/or update patron records.
• Ability to analyze and reconcile large amounts of data and relate to multiple customer billing scenarios.
• Demonstrated customer service experience preferably in a University setting.
• Strong oral and written communication skills.
• Proficiency with Windows based computers, including MS Office Suite (Word, Excel, and Outlook).
• Ability to handle sensitive and confidential situations and information with absolute discretion.
• Well-organized, detail-oriented, focused, timely, and efficient.
• Ability to work independently with a high degree of initiative and on a team.
• Strong knowledge of spreadsheets, database applications, and experience with PC workstation applications.

Working Conditions

• May need to be available after hours and on weekends for support related to planned IT upgrades and unexpected service outages.

Application Documents

• Resume (required)
• Cover Letter (preferred)

When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Administration & Management

Role Impact

Individual Contributor

FLSA Status

Exempt

Pay Frequency

Monthly

Scheduled Weekly Hours

37.5

Benefits Eligible

Yes

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Posting Statement

Employees must comply with the University's COVID-19 vaccination requirements. More information about the requirements can be found on the University of Chicago Vaccination GoForward.

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

This job has expired.