Director of Nursing (Townsend)
Billings Clinic

Director of Nursing provides leadership for the development, and advancement of hospital nursing within the organization. Ensures that a consistent level of nursing care is provided throughout the continuum of care. Is accountable for the quality and cost effectiveness of nursing services provided within the facility. Develops objectives, policies, and procedures for the facility to formalize and implement the mission, vision, and values of the organization. Maintains the standards, customer relations, and the care service line. Accountabilities include quality of services; short- and long-range planning to achieve goals and objectives; fiscal control; physician and interdepartmental/intradepartmental relations; personnel management. To plan, organize, direct, coordinate, control, evaluate and administer the nursing service of the hospital to meet its stated objectives.

Essential Job Functions

Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
In collaboration with physician leadership and other medical staff, administration, and other health care providers, develops and implements short- and long-range plans, and leads, develops and revises programs which enhance department services.
Leads department in the overall marketing, program development, and service priorities. Coordinates with physicians and other leadership to assure continuity in pursuing service line/organizational goals and synergy in implementing plans and problem resolution.
Develops, implements and maintains a realistic, cost-effective annual budget.
Practices process improvement principles to assess and improve the quality of the service/care provided within the department.
Develops, retains, recruits, and leads a talented team committed to accomplishing the goals and objectives of the organization. Recommends, implements, and evaluates plans and systems that assure qualified and competent staff are available to provide care/services. Adheres to administrative policies and procedures relating to human resource management.
Demonstrates and encourages an ethic of open communication and teamwork throughout the organization. Builds an environment of shared commitment to facility goals and responsibility to achieve quality outcomes. Provides consultation for related concerns and acts as a customer advocate by demonstrating sensitivity to ethical and legal ramifications of practice.
Participates in evaluation, selection and integration of health care technology and information management systems that support quality of care/financial needs and the efficient use of resources.
Identifies and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.
Performs other duties as assigned or needed to meet the needs of the department/organization.

Common policies and procedures, both organizational and departmental
Personal computers, hardware and software
Microsoft Office Programs (i.e., Windows, Outlook, Word, Excel, etc.)
Code of Business Conduct
Corporate Compliance Program
HIPAA and confidentiality requirements
Patient's rights
Patient safety standards
Customer service techniques and Personal Service Excellence (PSE) skills
Regulatory, legal and accreditation standards (i.e., state survey, OSHA,)
Health care environments and trends
Demonstration of leadership and empowerment principles
Budgeting and fiscal controls
Human resource management
Nursing practices, planning and assessment within scope of practice
American Nurse's Association (ANA) Code of Ethics
Patient safety standards
Advanced verbal and written communication skills
Application of leadership skills
Adhering to human resource management policies, procedures and guidelines
Budgeting and fiscal controls
Interpersonal skills necessary to instruct and comfort patients and their families and maintain effective contacts with a variety of hospital personnel and physicians
Analytical skills necessary to prepare evidence-based nursing care plans, coordinate and implement effective nursing care and to develop solutions to problems concerning patients mental or physical well-being
Incorporate cultural diversity and age appropriate care into all aspects of communication and patient care; scope of services provided will encompass age groups ranging from infant through geriatric
Establish and maintain effective working relationships
Interpret policies and procedures; identify non-compliance and take appropriate action
Utilize time management concepts to maximize time effectively
Work independently
Maintains flexibility to adapt to a variety of workload assignments
Concentrate and pay close attention to detail when planning and performing professional nursing care, resolving patient care problems and dealing with patients and their families, while working with frequent interruptions and competing priorities
Complexity & Difficulty
Decisions impacting human resource management may have legal implications
Decisions concerning patient care can have impact on service line and quality of care
Decisions regarding budgeting and fiscal control have direct impact to the financial viability of the organization
Resourcefulness in dealing with emergency situations
May be required to work on varied nursing units for varying periods of time
Practices within the scope of Registered Nurse licensure