Director, School Based Health Services
Community Health Center

Job Description Summary:

Job Description:

The Director of School Based Health Services (SBHC) is responsible for working with operations, finance and executive leadership to monitor the performance of the department. The Director of School Based Health is responsible for leading and managing daily operations and programmatic services to achieve clinical and business goals. The Director guides staff working throughout the state of Connecticut, setting performance objectives, evaluating and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operational and financial reports. The Director establishes and maintains a culture of collaboration and respect with school officials, funders and other interested parties including parents and the broader community, preparing and submitting required funder reports in a timely, and professional manner and advancing the model of SBHC through presentations at local, state or national meetings as requested. The Director maximizes student enrollment through the initiation and maintenance of relationships with school and community personnel while promoting and educating each school community about available services. This role will lead Performance Improvement initiatives to enhance department effectiveness. Improve performance and effectiveness of the department.

ROLE AND RESPONSIBILITIES

SUPERVISORY:

• Responsible for the recruitment, onboarding and off boarding of staff, including creating required training/shadowing schedules and introductory communications to team members welcoming new hires
• Reviews timecards and manages absence requests for assigned staff
• Evaluates staff performance and completes performance reviews and provides feedback
• Helps to resolve employee issues and disputes
• Meets with staff regularly in both 1:1 and team meetings
• Manages operational workflows
• Collaborates with executive, operations, HR and senior leadership regularly

ADMINISTRATIVE:

• Works with executive, operations, finance, and business intelligence leadership to track and display key performance indicators for the department and identify opportunities for business growth
• Meets with internal and external partners to review business goals and revenue targets
• Identifies, tracks and oversees efficiency of student enrollment process and outreach goals; ensures operational reports are accurate and disseminated to the correct staff for review and follow up
• Works with grants department to identify, complete and submit grant applications; monitors all compliance with grant reporting in a timely and accurate manner
• Acts as a liaison between School-Based staff, School Administration, and CHC Leadership
• Participates in hiring and training of new employees, including facilitating orientation activities and introductory meetings with school staff
• Facilitates process improvement initiatives and ensures staff are trained to new/updated workflows
• Completes HRSA scope submission and maintains compliance; documentation in EHB as required
• Completes DPH/District Quarterly Program reports and ensure timely submission
• Ensures the successful and timely opening of new school-based locations, including, but not limited to, coordination of facility renovations, oversight of technology set up, ordering equipment, furniture, and supplies, and communications with school administration and student population
• Visits all schools with medical/behavioral health/dental services to build rapport and strengthen partnerships, report data to external partners and stay current on any changes in need or demand
• Participates and develops school and community committees that provide opportunities to enhance and promote the wellness of students
• Conducts annual student/stakeholder/parent surveys
  • Analyzes survey data and participates in strategic planning to provide recommendations for improvements based on survey responses.
• Participates in promotion of CHC's School Based Health services at a national level
• May perform other duties and responsibilities as necessary

QUALIFICATIONS

Required Skills and Education

• Master's Degree required
• Knowledge of school based health preferred

• Minimum of five years' experience in a healthcare services setting, including experience in program oversight and outreach
• Minimum 3 years' managerial experience
• Demonstrates excellent problem-solving and decision-making skills
• Performs efficiently in a fast paced, high-pressure environment
• Skilled in developing processes and implementing and improving procedures and workflows
• Superior judgment
• Evidence of proficiency with Microsoft Office Suite
• Effective communicator at all levels in the organization with strong oral (public speaking / presenting) written and negotiation skills
• Reliable access to an automobile and valid driver's license

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Minimal physical effort. Must be able to operate computer and telephone continuously. Regular regional travel throughout Connecticut as necessary.

WORK SCHEDULE

• Exempt, Full-time (40 hours a week, 8 hours a day)

Organization Information:

Additional Job Description

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Location:
Middletown - Admin Building
City:
Middletown
State:
Connecticut

Time Type:
Full time

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