Dispatch Coordinator - Franklin, MA
Imperial Dade

Imperial Dade, leading national distributor, has a job open in Franklin, MA. The Dispatch Coordinator is responsible for facilitating the efficient and timely delivery of customer orders using our Roadnet and Safe Drive software packages to generate the best possible routing solutions. The Dispatcher will also be assisting in monitoring daily route performance and assisting Operations in completing immediate route needs and adjustments. Reporting to the Transportation Manager and working Monday through Friday from 9:00am to 5:30pm.

Imperial Dade is the leading distributor of foodservice packaging, facilities maintenance supplies and equipment in the U.S. As a provider of customized supply chain solutions, the company serves customers in many business-to-business market segments including supermarkets, healthcare facilities, universities, and restaurants. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves more than 80,000 customers through a footprint of 80+ branches.

The responsibilities of the Dispatch Coordinator are:

• Field questions about delivery times and supply answers
• Contact drivers with questions about deliveries they are making when needed
• Answer all emails in a timely fashion
• Contact drivers when problems are reported during deliveries to have them corrected
• Facilitating the booking, picking, preparation and loading of common carrier orders
• Monitor the Pickup of product(s) outside vendors
• Assist with driver check in (Product returns and checking the driver's paperwork for accuracy)
• Assist in gathering data from different platforms for reporting and analysis
• Furnish information to the routers, such as headcounts

The Qualifications of the Dispatch Coordinator are:

• Experience with drivers making deliveries in the New England area
• Knowledge of overtime requirements
• Knowledge of straight trucks, tractor trailers, Non-CDL trucks, and material handling equipment
• A proven track record in service, attendance, and reliability
• Excellent communication skills for interactions with drivers, customers, customer service, sales, and company staff
• Must be organized and be able to multitask while problem solve
• Able to work in work in a fast paced, detail orientated environment
• Strong computer skills
• Intermediate to advanced Excel experience (pivot tables, formulas, etc.)

At Imperial Dade, we offer an exciting work environment and invite motivated and talented individuals with a passion for excellence to join our team. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, 401K, Life Insurance, and a generous Paid Time Off Package.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit-based factors.