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Job Description
Works in both a leadership and team capacity to coach and counsel leaders and peers on performance management, employee development and corrective action. Documents all employee relations activity per established protocols and escalates issues of high risk or high complexity to the Employee Relations Center of Excellence. Serves as a mentor providing guidance and support to those in the role of Human Resources Generalist. Support spans all disciplines of human resources and all geographic areas where Quest Diagnostics employees exist, requiring deep knowledge of processes, practices and employment policies and laws across all functions and geographies.
Serves as escalation point for inbound inquiries received by telephone, warm transfers, electronically and in writing pertaining to employment policies and employee relations questions, issues and concerns that cannot be resolved at Service Desk. Provides information, interpretation, guidance and counseling to managers, employees and other Human Resources Generalists on moderately complex issues, employment policies and laws, and recommends course of action as appropriate.
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