EMT
Wentworth-Douglass Hospital(WDH)

Wentworth-Douglass Hospital remains among the nation's top hospitals for patient experience as a recipient of the Healthgrades 2021 Outstanding Patient Experience Award for the eighth consecutive year.

At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth.

1. Performs patient intake functions.
o Receives and welcomes all patients into the practice in a manner that is consistent with WHP service expectations and the Language of Caring program as outlined in support of patient satisfaction. Verifies patients using two patient identifiers.
o Completes patient intake to include accurate blood pressure, temperature, weight, symptoms, reason for visit, pain, etc. per office standard operating procedure (SOP).
o Records visit intake information clearly and accurately per office SOP. Order, result and charge drop for appropriate services.
o Review preventive health needs such as Colorectal screening for age appropriate patients, Mammogram screenings, Pap Smear screenings etc as appropriate. As well as routine care for chronic care patients to include Lipid screening for cardiovascular patients, A1C's, Diabetic Retinal Eye care for Diabetic patients etc. Place order in EMR for preventative health needs (IFOBT etc) or per practice protocol. Run Medicare ABN when appropriate.
o In accordance with Meaningful use, Reconciles medication list, Calculates BMI percentages as well as obtaining Smoking status on age appropriate patients.
o Proficient in EHR Consistently and accurately document information in correct fields of EHR. Run tracking reports Manage orders Submit charges.

2. Plans appropriately for patient care.
o Receives and welcomes all patients into the practice in a manner that is consistent with WHP service expectations and the Language of Caring program as outlined in support of patient satisfaction. Verifies patients using two patient identifiers.
o Completes patient intake to include accurate blood pressure, temperature, weight, symptoms, reason for visit, pain, etc. per office standard operating procedure (SOP).
o Records visit intake information clearly and accurately per office SOP. Order, result and charge drop for appropriate services.
o Review preventive health needs such as Colorectal screening for age appropriate patients, Mammogram screenings, Pap Smear screenings etc as appropriate. As well as routine care for chronic care patients to include Lipid screening for cardiovascular patients, A1C's, Diabetic Retinal Eye care for Diabetic patients etc. Place order in EMR for preventative health needs (IFOBT etc) or per practice protocol. Run Medicare ABN when appropriate.
o In accordance with Meaningful use, Reconciles medication list, Calculates BMI percentages as well as obtaining Smoking status on age appropriate patients.
o Proficient in EHR Consistently and accurately document information in correct fields of EHR. Run tracking reports Manage orders Submit charges

3. Provides individualized, age-specific care to patients under the specific orders of physician or provider.
o Properly administers and documents medications, immunizations and treatments ordered by providers. Ensures that all appropriate documents, vaccine information sheets, etc. are provided to patients/guardians in advance and that all applicable written consents are obtained prior to administration.
o Ensures the integrity of all medications and vaccines as per regulatory guidelines and applicable policies and procedures prior to administering. Complies with all applicable inventory and reporting requirements. Review all expiration dates prior to administration, use caution when utilizing look alike sound alike medications.
o Performs other related clinical duties under the specific order of a physician or provider, (i.e. EKG's, injections, nebulizer treatments, obtaining specimens, phlebotomy, vision exams, hearing exams, pulse oximetry, ear lavage, guiaic testing, etc.) based on specific office protocols. Please note that not all clinical duties are performed in each office.
o Performs CLIA waived tests according to office needs and demonstrated competency Monitor individual CLIA competency expiration date and relay to appropriate individual prior to expiration date.
o Maintains all safety/health logs and compliance logs as indicated and required by office protocol and regulatory requirements.
o Recognizes limitations and seeks advice and direction from the physician, provider, supervisor or other appropriate clinical staff member.

4. Supports the general overall functioning of the office.
o Will perform the functions of a front desk representative during times when the office is not as busy from a clinical perspective and as directed/assigned.
o Performs accurate and timely scanning as necessary per office protocol.
o Scheduling of office appointments, confirming of office appointments or facilitating/processing referrals as needed per office protocol.
o Assists in the development of office procedures in close cooperation and conjunction with the practice manager and providers. Office procedures are designed to meet all regulatory requirements and enhance patient flow and clinical efficiency as appropriate.
o Alerts appropriate staff when supplies are low and/or orders medications, medical supplies and/or office supplies per office protocols.
o Prepares, maintains and stocks examination rooms, treatment rooms and medication closets and other storage areas per office protocol.
o Act as an Initiative Champion and participates in meetings for WHP initiatives (EMR Supersuser, Colorectal, CLIA etc). Share relevant information with appropriate staff, such as changes in EMR template usage.

5. Effectively communicates with patients/family members.
o Communicates with patients in a manner that is consistent with WHP service expectations and the Language of Caring program as outlined in support of patient satisfaction. Verifies patient using two patient identifiers.
o Notifies patients and informs them of their test results and/or relays provider recommendations based on the specific direction/instruction of the physician or provider. Appropriately documents the follow-up that was conducted per office protocol. Caution used when communicating on the phone in patient care areas as well as appropriate response and communication via the patient portal.
o Thoroughly documents all patient telephone conversations in real time and accurately relays this information to the physician or provider, for appropriate follow-up, (i.e., request for prescription refills, request for medication samples, request for same day appointment, etc). Processes the prescription refills via the pharmacy or a mail-away prescription program as appropriate and per office protocol. Schedules patients for appointments per office protocol and per the instructions of the physician or provider as applicable, paying close attention to scheduling guidelines for Medicare physical patients.

6. Professional Development - Acquires and maintains current knowledge and competency in performing appropriate clinical functions.
o Participates in ongoing educational activities and acquires knowledge and skills appropriate to the role of certified/registered medical assistant.
o Shares information/education, interacting with others as valued colleagues.
o Assists and supports a new or transferred employee during their orientation period.
o Maintains all appropriate certifications and/or registrations including BLS.
o Seeks constructive feedback regarding his or her own practice.
o Maintains an accurate education log reflecting attendance at and participation in professional development opportunities.

7. Ensures good teamwork and effective interpersonal relationships.
. Communicates effectively and handles confidential matters per policy and procedure.
o Recognizes sensitive situations and seeks appropriate assistance.
o Monitors personal work ethics, behaviors and attitude. Encourage, mentor and support colleagues in a collegial manner. Relay facts versus opinions.
o Recommends improvement in orientation/work environment.
o Evaluates own performance and recognizes opportunities for improvement.
o Recognizes his or her strength and uses them to benefit patients, co-workers and the profession.
o Recognizes and takes advantage of opportunities for educational growth.
o Maintains strong and effective relationships with peers, staff, physicians, agencies and other organizations consistent with the hospital and WHP's strategic plan.
o Participates in team spirit and becomes involved in daily decision-making for improvements.
o Accepts responsibility as a member of a team. Routinely attends meetings, offers suggestions and openly and constructively relays concerns to the appropriate party as well as full participation of Just Culture initiatives.
o When appropriate and needed float to other offices within the WHP system to ensure adequate coverage and support.

8. Works to improve Press-Ganey patient satisfaction scores.
o Works effectively and cooperatively with other members of the team to identify opportunities for improvement in Press-Ganey results and actively participates in recommending plans of action to address any identified issues.

9. Works to improve processes related to hospital initiatives such as the Doctors' Health Partnership and other clinical quality measures.
o Works effectively and cooperatively with other members of the team to identify opportunities for improving processes related to the management of the Doctors' Health Partnership or other clinical initiatives within the WHP system. Actively participates in recommending plans of action to address any identified issues.

10. Other general duties as assigned/directed.
o Maintains work area in a professional and organized manner Patient information removed from patient care areas.
o Performs all other duties as assigned/directed.

Qualifications
Experience Minimum Required
•N/A




Experience Preferred/Desired
•6 months experience as a Medical Assistant

Education Minimum Required
•High School Graduate Successful completion of Medical Assistant School/Program or have completed comparable training within discipline of EMT or equivalent military training.

Licensure and/or Certifications Required
•Must meet 1 of the following within 1 year of employment: Registered (RMA) Certified (CMA) Certified Clinical MA (CCMA)
•May be hired with CPR certification but must obtain BLS within 90 days of hire

EEO Statement
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)