Executive Support Engineer
Group 1001

Zionsville, Indiana

This job has expired.


Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

We are seeking a skilled and dedicatedExecutive Support Engineerto provide exceptional end-to-end user support for our organization's most critical leaders. This role requires a strong technical background, excellent communication skills, and the ability to handle complex issues efficiently. The ideal candidate will have extensive experience in technical support, particularly with Windows and Microsoft Office and MacOS. The ability to think on your feet, deal with ambiguous situations, provide quick solutions to problems and understand personas, while developing a deep understanding of how our clients operate is critical to the success of this individual.

Responsibilities:

Executive Support:

  • Provide 24/7/365, personalized technical support to C-suite executives, senior management, and other key stakeholders.
  • Understand the unique needs and preferences of each executive and tailor support accordingly.
  • Handle urgent requests promptly and professionally.
  • Drive technology projects necessary for executive requirements and manage technology communication/s and changes to firm technology policies that impact the executive experience.
  • Travel to corporate offices, residential properties, client sites and/or travel destinations as necessary.

Desktop Support:
  • Troubleshoot and resolve all reported technology problems, including in office, residential properties, and client/travel locations.
  • Support mobile devices, iPhones, iPads including MDM's, policies etc.
  • Ensure seamless integration of multiple technologies.

Application Support:
  • Assist executives with Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams, etc.).
  • Troubleshoot application-related problems and provide timely solutions.
  • Collaborate with IT teams to address any compatibility issues.

Remote and On-Site Support:
  • Provide remote support for executives working from home or traveling.
  • When necessary, offer on-site assistance for critical issues or hardware replacements.

Security and Compliance:
  • Educate executives on security best practices.
  • Ensure compliance with company policies and data protection regulations.
  • Monitor and address any security vulnerabilities.

Documentation and Training:
  • Maintain accurate records of support requests, resolutions, system configurations.
  • Create user-friendly guides and tutorials for common tasks.
  • Conduct training sessions for executives as needed.

Collaboration:
  • Work closely with other IT teams (network, infrastructure, security) to resolve complex issues.
  • Collaborate with vendors for hardware repairs and software licensing.

Continuous Improvement:
  • Stay updated on industry trends, emerging technologies, and best practices.
  • Propose enhancements to existing processes and tools.

Qualifications:

Education:Bachelor's degree in computer science, Information Technology, or related field (preferred but not mandatory).

Experience:
  • Minimum of10 yearsof experience in technical support or desktop support roles.
  • Extensive experience in supportingWindowsoperating systems,Microsoft Officesuite (365) and MacOS.
  • Familiarity with JAMF, Intune, Azure environments, DaaS (AWS/AVD)is a plus.

Skills:
  • Excellent critical thinking, problem-solving abilities and precise attention to detail.
  • Strong communication and interpersonal skills, able to articulate technical concepts to non-technical people.
  • Ability to work independently and prioritize tasks effectively.
  • Customer-focused mindset, strong passion for serving the customer.
  • Comprehensive and broad knowledge of all aspects of IT solutions and services
  • Certifications such asCompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional (ACSP)are advantageous.

Benefits Highlights:

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability, and to enroll in the Company's Employee Assistance Program and other wellness initiatives. Employees may also participate in the Company's 401K plan, with matching contributions by the Company.

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