Field Technical Support
BC Forward

Field Technical Support
BCforward is currently seeking highly motivated Field Technical Support in Baltimore, MD



Position Title Field Technical Support
Location Baltimore, MD
Expected Duration Long Term

Job Description

• Within the family there is a range of technical and managerial customer on-site functions.
• The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments.
• The jobs solve various business systems, networking and applications problems for standard industry servers, cialized or complex clustered environments.
• Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.
• Provides direct post-sales systems onsite technical support for reactive and proactive customers.
• Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.
• Jobs are responsible for CLIENT Total Customer Experience as well as the revenue growth, profitability, and account retention.

• Advanced: Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways.
• Expert knowledge on the general/technical acts of the job.
• Works on assignments that is extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to resolve problems.
• Work is completed independently and has ability to handle most unique situations.
• Frequently determines methods and procedures for new assignments.
• Minimum Vocational/Diploma/Associate Degree (technical field) with 6PLus years of working experience in related fields or Degree holder with 6-8 years relevant working experience.
• Experience with support of full range of CLIENT products in Customer base.
• Proactive account management experience must meet HA/MCS qualifications.

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

Interested candidates please send resume in Word format Please reference job code 182395 when responding to this ad.

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