HRIS Support Technician
Cedar Fair Corporate

Charlotte, North Carolina

This job has expired.


Overview:

We make it rewarding to deliver FUN!  

We’re Cedar Fair Entertainment Company, one of the largest regional amusement-resort operators in the world with 13 locations in North America.

 

 

Fun Today

 

Cedar Fair is hiring an HRIS Support Technician at the Charlotte, NC corporate office.   The Tech will assist in delivery of Tier 1 customer support services including basic administration and auditing duties, user assistance, troubleshooting and problem solving and ensuring the rigorous application of information security for primary and secondary core HCM systems (Ceridian DayForce, Kronos, StarRez and ARS).


How You'll Make A Difference:

  • Assist in management of HRMS help desk to include documenting, diagnosing & routing service requests prioritizing in order of severity. Partner with internal end users to troubleshoot and report system issues.  Engaging with other technical resources (engineering/development/HRMS/Operations) to assist in determining and delivering solutions
  • Perform established routine health checks to ensure optimal performance of platforms and interfaces. Monitor alerts and advisories. Inform tier 2 support of exceptions. Implement controls and audit to maintain integrity of data sets across HCM Platforms
  • Provisioning accounts based on policy and job role. Solving sign-in problems with employees and users.  Maintaining user account approval documentation that ensures enforcement and support of SOX compliance.
  • Maintain cross reference tables and critical variable mappings between HCM systems.
  • Assist in release management and project activities, testing and result documentation ensuring changes, modifications, new enhancements are well tested and deliver expected results. Works with tier 2 support and development team on basic troubleshooting & new requirements impacting interfaces
  • Assist in updates to basic ‘how-to’ entry level training materials and workflow documentation.

We're Looking For:

  • Bachelors Degree in IT, HR or Business
  • 1-3 years related experience
  • Ability to explain and teach users with varying skill levels and understanding of the applications
  • Basic understanding of integrations with working knowledge of broader HCM systems and subsystems.
  • HRIP or other HRIS certification

Perks


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