IT PMO Manager - Restaurant Technology
Inspire Brands

This position will manage the Restaurant Technology PMO Portfolio and be heavily involved in the delivery of brand technology platforms and systems.

RESPONSIBILITIES

• Oversee the IT PMO Restaurant Technology Portfolio (i.e. Arby's, BWW, Rusty Taco, Sonic, Jimmy John's, Dunkin' etc.)
• Directly Manage a team of Program /Project Managers responsible for executing projects within the portfolio
• Ensure portfolio financials align with planned budget and value targets
• Be a "Servant Leader", manage, mentor, coach, and hold IT PMO resources accountable
• Manage INSPIRE Executive Leadership Restaurant Technology Portfolio alignments and delivery
• Recommend and implement process enhancements to improve IT PMO organizational maturity
• Understand full IT PMO portfolio and define, as well as, monitor project inter-dependencies

EDUCATION QUALIFICATIONS

• Bachelors Degree in Engineering or Computer Science, or related field required and/ or equivalent experience

• PMP certified - preferred

• CSM or SAFe certified - preferred

• MBA - preferred

EXPERIENCE QUALIFICATION

• The ideal candidate has first-hand, diverse experience acquired in multiple environments, including QSR Restaurant Tech., System Integrations, Consulting, and Center of Excellence Establishment

• 5-7 years of direct Restaurant Technology experience

• Experience with on-premises restaurant technology and back-office systems (i.e. POS systems, labor & schedule management, tablets & handhelds, digital menu boards (in restaurant & drive through), drive thru technology, etc).

• Experience motivating and mentoring staff and team members to change how they envisage and deliver their work

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• Candidate must have passion for helping others embrace a new mindset in order to grow as individuals and improve the quality, relevance, and value of their throughput

• Appreciation for traditional Project Management organizations and how to introduce or foster change that becomes part of the company's new culture

• Demonstrated ability to have impacted team's velocity, ROI, leadership mindset, and development practices

• Facilitated enterprise application implementations for multi-brand or multi-portfolio organizations.

• Able to assess and coach improvement of project teams, business teams, and the organization

• The ability to multi-task on various projects/efforts and support items

• Excellent communication, leadership, problem-solving, and analytical skills

• Align and facilitate cross-functional teams to prioritize and achieve business goals

• Encourage group or team to collaborate effectively and to pursue their own goals, priorities, and definitions of success during project ceremonies, ad hoc meetings, and workshops

• Coach teams and programs to navigate conflicts and embrace healthy tensions

• Support organizations in improving collaboration dynamics and in becoming a learning organization

• Support INSPIRE's effort to define and govern consistent Agile practices, SAFe, Scrum, Kanban, or agile at scale frameworks

• Facilitate, catalyze, and influence organizational change by drawing on hands-on experience

Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, Rusty Taco and SONIC Drive-In restaurants worldwide.

We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.