IT Service Desk Assistant (Temporary/Part-time)
Pima Community College

Pima Community College

Pima Community College Named Top University/College Employer in Arizona

Position Title: IT Service Desk Assistant (Temporary, Part-Time, up to 19.5 hours a week)

Department: Information Technology - District Office

Rate of Pay: $14.35/hour

Closed Date: TBD; 5:00PM Arizona Time

Position Summary:

The IT Service Desk Assistant is an entry-level role at Pima Community College (PCC), designed for individuals interested in starting a career in IT. This role is essential in providing technical support to students, faculty, and staff across multiple campuses. Initially based at the District Office, the position involves answering phone calls, handling support tickets, and troubleshooting various IT issues. As needs arise, there may be opportunities to assist at different campuses, offering valuable hands-on experience.

Duties and Responsibilities:

• Provide IT support to PCC students, faculty, and staff
• Serve as a support resource for campus Tech Corner services
• Respond to user queries related to Google Apps, MyPima, and other PCC systems
• Assist in configuring mobile devices for PCC's wireless networks
• Diagnose and resolve a variety of computing and support issues
• Address virus and malware-related problems
• Support users experiencing difficulties with instructional software
• Effectively communicate technical information to a non-technical audience
• Utilize the service desk ticketing system to log issues and resolutions
• Undertake additional duties as required

• High school diploma or GED
• Proficiency in Windows and Macintosh operating systems
• Ability to troubleshoot software applications

• Strong customer service orientation
• Basic understanding of Gmail and Google Apps
• Proven ability to troubleshoot hardware, software, and networking issues
• Excellent verbal and written communication skills
• Self-starter with the ability to learn quickly and work independently

• Ability to sit, stand, and walk for extended periods
• Capable of lifting and moving equipment up to 50 pounds
• Good hand-eye coordination for computer tasks