IT Support Supervisor
Florida State University

Job Title: IT Support Supervisor
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 55354
Department

Northwest Regional Data Center (NWRDC-SDC)

Learn about our departments: Information Technology Services (ITS) Northwest Regional Data Center (NWRDC) Florida Virtual Campus (FLVC)

Responsibilities

This position supervises the complex area of mainframe Scheduling Services for the State Data Center, plus provides planning, development, implementation, and maintenance assistance in those areas for the agency. This position requires extensive knowledge of data Processing, large IBM Scheduling and Code Migration operation, consistent communication with the customer, users and interfaces with all levels of management within the agency. Exercising independent judgment, this position also assists in formulating policies and procedures, which have significant impact on Scheduling Services. This position also assists in the production schedule for batch processing, administration of code migration change management, distribution of data report generated output, and physical security for the environment.

Administer, coordinate and participate in the activities of the scheduling staff in their performance and throughout the production environment and software and hardware equipment. Provide leadership, counseling, direction, performance feedback and development of career paths for staff. Evaluate employees using established criteria and maintain a consistent dialogue with them to keep them informed of their progress. Administer, coordinate and participate in the set-up of the batch schedule through the automated scheduling software. Monitor the scheduling staff and production workload scheduling and code migration activities. Interface with Applications management, developers, and analysts to recommend and implement schedule changes to improve batch performance and abend reduction. Research, review and evaluate technical developments in batch processing, production schedule, and code migration turnover and systems software to provide Information Systems with up-to-date technical assistance. Coordinates the review, analysis and definitions of scheduling problems and applies accepted management principles and analysis techniques to improve existing applications and/or develop new system procedures.

Coordinate the development of technical documentation to ensure effective implementation, operation and evaluation of automated information systems. Establish guidelines and procedures for tracking, evaluating and documenting job performance, scheduling activities and reporting relevant events to management. Comprehend, apply and enforce regulations, and policies and procedures in accordance with the agency rules of conduct. Administer, coordinate and participate in the training activity of all scheduling tasks and equipment. Develop and implement staff training programs to enhance job knowledge and get feedback to evaluate their progress. Ensures cross-training efforts are an essential part of the Scheduling Services team.

Interact with the system project programmers and administrators to ensure the availability and operations of scheduling and code migration software. Coordinate test and production changes and schedule updates to the on-line software products to assure on-line availability. Troubleshoot global issues and work closely with platform managers to prevent. Perform other related duties as required.

Qualifications

Bachelor's degree or a high school diploma or equivalent and four years of experience (Note: or a combination of post high school education and experience equal to four years.)

Ability to communicate effectively verbally and in writing.

Ability to develop and implement policies, procedures, goals, and objectives.

Ability to document existing and new processes.

Ability to establish and maintain effective working relationships.

Ability to prioritize, organize and perform multiple work assignments simultaneously.

Ability to utilize technical and problem solving skills.

Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules and regulations.

Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices.

Knowledge of standard concepts, practices, and procedures within the network and data field.

Helpful

Who is an ideal candidate for this position?

Individual should be a self-starter, team motivator, and detail oriented. Must be willing to work Monday through Friday 8:00am - 5:00pm and be on-call. Willing to work holidays and emergencies (off-shifts) when necessary, (These may occur during nights or on days you are not scheduled to work). Report to duty during a natural disaster such as a hurricane, flood, or other emergency.

What is a typical day in this position?

The person in this position will be a working supervisor in the scheduling services section. They will work with state agency users and customers.

What can I expect in the first 60-90 days?

Individual will be provided an 8-week training program.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check, to include fingerprinting.

As required by U.S. Justice Department, CJIS level Background Checks shall be conducted for positions with access to Criminal Justice Information.

This position is not remote.

This position is being re-advertised. Previous applicants need not apply.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.

This job has expired.