This job has expired.
Position type: Full-time
Location: Philadelphia, PA or Northern Wilmington, DE
Schedule: Monday – Friday
Hybrid/Onsite -The position will have a hybrid work schedule of 3 days a week in the office and 2 days a week remote.
Description:
The Junior Production Support Analyst serves as an intermediary between business and technical partners to collect and translate business requirements to resolve technical support incidents and support system implementations, enhancements, and upgrades. The incumbent will provide application support and effective testing of internal business banking systems to ensure business solutions support the company's goals and objectives. The Junior Production Support Analyst will meet all assigned SLAs, department goals, and/or objectives while providing ongoing application support for internal business systems including application problem resolution, access management, report development, and application development. This role will partner with business and technical representatives to complete the implementation of business and core application release/upgrades for supported applications; document business line requirements and translate them into proper system requirement specifications; troubleshoot application issues, work with end users and/or service providers to determine the scope of the problem and collect all relevant details to identify potential solutions and make recommendations for workarounds and/or escalate issues accordingly. The Production Support Analyst will participate in projects such as application implementations, upgrades, enhancements, completing deliverables, ensuring bank guidelines are met, assist in end-user training, unit testing, and development of associated documentation.
Job Responsibilities:
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