Knowledge & Research Advisor
Shearman and Sterling

Job Description

This position can be based in any of the following locations and is eligible for fully remote work: California, Georgia, Maryland, New York, Ohio, Texas, Virginia, and Washington, D.C.

Role Overview

The Client Value team helps the firm improve overall profit margins and increase client value through delivery of information, tools, project management, process improvement and other methods. Its goal is to increase value to the Firm's clients by providing lawyers with simple access to information, experience, and data, enabling lawyers to work more efficiently, and ensuring quality and consistency of work product. The Knowledge & Research Adviser uses their background and expertise to advance these goals.

We are seeking an individual who will assist in the advancement of the data, technology, systems and knowledge of the firm within the Global Knowledge and Research team. Working in close collaboration with the entire Client Value team, the Knowledge & Research Adviser will deliver work that advances the team as a vital resource for all within the firm.

The position is responsible for managing, developing and maintaining the firm's knowledge systems whilst supporting and strengthening a knowledge sharing culture though their efforts. There will also be an emphasis on new legal technology and knowledge projects.

Responsibilities

• Develop, execute and manage the experience management process to address current or future needs and opportunities.
• Assist with development and support of firm's experience management system.
• Develop and make recommendations on configuration options, workflows, processes, and fields on the platform.
• Manage, develop and maintain the firm's knowledge, predominantly through systems, but also through workflows, behavior and culture.
• Manage the day-to-day operations of the experience management system for the Client Value Team
• Support knowledge products and new and current technology regarding automation, workflows, matter management, client collaboration, document management and enterprise search.
• Develop, encourage and support knowledge sharing behavior across groups and teams by attending team meetings, helping users and advising on best practices for system use.
• Work with lawyers, Business Development/Marketing and other key stakeholders to understand their critical knowledge and data requirements and be able to provide appropriate solutions.
• Work with Client Value and GTS teams to develop knowledge solutions when needed, internally and externally.
• Advise and present to key stakeholders on knowledge systems and solutions.
• Identify and scope projects to meet firmwide needs, including steering these to a high level of quality and satisfaction.
• Participate in wider Client Value team projects.
• Work with Data team to identify, extract, clean and flow data across the firm.
• Maintain the integrity of firmwide data through promoted best practice and cleansing activities in collaboration with other groups.
• Provide global support for all relevant products such as the enterprise search, experience manager and client collaboration platform.
• Provide insightful feedback regarding system and workflow improvements and developments.
• Provide standard and customized knowledge for client work.
• Support onboarding efforts of new attorneys and staff and/or transfers.
• Act as an ambassador for the team and a champion for process improvement throughout the firm.
• Other duties and responsibilities as assigned.

Education & Experience

• Three (3) years of relevant experience, preferably within a law firm or professional services organization.
• Experience with Foundation or other experience management/customer relationship management systems or a different relational database.
• Experience with Knowledge Management, Business Development/Marketing or other similar roles focusing on administering systems with large amounts of data.

Knowledge, Skills & Attributes

• Significant knowledge or data management experience within the legal or professional services environment.
• Basic knowledge of practices and emerging developments/trends in legal data management.
• Ability to communicate complex issues with clarity.
• Ability to prioritize workload and handle pressure, interruptions and multiple concurrent projects.
• Flexible attitude towards working practices and ability to adapt work style as required.
• Experience or knowledge of technology projects involving large teams.
• Experience working with people of varying levels of seniority and technical expertise.
• Ability to build strong relationships with multiple global stakeholders quickly.
• Ability to listen, understand and respond to issues in a timely manner.
• Excellent written and verbal communication skills.
• Resilient and calm under pressure.
• Highly motivated with a "can-do" approach.
• An understanding of databases and classification principles.
• Proficiency with applications, including Microsoft Outlook, Word, EXCEL and SharePoint.
• Collaborative and team-oriented with a strong sense of collective responsibility.
• Dedicated to continuous learning and skill-building, seeking out opportunities to develop new skills and to mentor team members in their professional growth.
• Ability to work in a multi-cultural, multi-time zone environment.
• Analytical mindset and a willingness to problem solve.
• Strong communication skills for non-technical audiences on complex technical solutions and matters.
• Ability to interpret business problems and deliver simple technical solutions with the support of a team.
• Interest in data projects and business process workflows as well as a willingness to advocate improved data practices firmwide.

Physical Activity/Other Miscellaneous

• Flexibility to work outside of standard business hours as needed.
• Flexibility to travel on as needed.

Location(s)
New York-599, Washington, DC

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