Nurse Manager, Multispecialty - Pembroke, Scituate, Duxbury, Buzzards Bay
Brigham & Women's Physicians Organization(BWPO)

About Us

Brigham Health Harbor Medical Associates is a large multispecialty Ambulatory Practice with multiple locations across the South Shore. We believe that patient care comes first! Our team of physicians, nurse practitioners, physician assistants, nurses and support staff recognize the importance of prompt, expert and compassionate care for patients whose needs span general health maintenance to treatment for complex medical problems. Our physicians, who are on the staff at South Shore Hospital as well as Brigham and Women's Hospital, provide advanced care for patients with a broad range of medical conditions.

Role Overview

We are seeking a full-time Nurse Manager to coordinate and expedite the clinical operations of a multi-disciplinary team, ensuring an exceptional patient experience for the following locations/departments:

• 15 Corporate Park Drive, Pembroke, MA (Primary Care, OB & Specialty)
• 56 New Driftway, Suite 101, Scituate, MA (Primary Care)
• Buzzards Bay & Duxbury (Brigham and Women's Harbor Medical Associates Allergy Division)

The Nurse Manager reacts to the immediate operational needs of the practice, supervising and directing other members of the interdisciplinary team to further the coordination and advancement of care of patients. They develop strong collaborative relationships across roles, disciplines and departments with a focus that ensures the needs of patients are addressed. The Nurse Manager is accountable for facilitating an appropriate response to the access needs of patients in alignment with practice-based resources.

The Nurse Manager will oversee approximately 25 Nurses across these locations. This position is highly collaborative and works in tandem with another Nurse Manager overseeing other locations in South Weymouth, Braintree, and Hingham, MA. The Nurse Manager must be able and willing to commute to any of our South Shore locations during orientation (for training/precepting purposes) or during times of fluctuating staffing shortages (for cross-coverage purposes).

Other responsibilities Include:

Leadership: Coordinate and expedite clinical operations including, but not limited to:

• Directs, delegates and monitors quality of care delivered by the health care team.
• Functions within and across interdisciplinary teams in a manner that promotes coordination, mutual respect and timely response to the patient's health care needs.
• Recognizes the impact of systems on health care delivery. Facilitates development of workflows and pathways that ensure the coordination of care across all settings with particular attention to transitional needs.
• Facilitates huddles, promotes and models effective, respectful communication
• Utilizes a critical thinking approach to problem solve and make decisions.
• Identifies and evaluates operational clinical needs and resolves concerns early
• Role models and facilitates change within the health care team to respond to emerging practice and organizational needs.
• Fosters and implements innovative thinking to create alternative solutions.
• Manages all resources to support optimal care of patients seeking care services in the clinic, telephonically and electronically including Patient Gateway, telehealth, and other emerging care delivery models.
• Models and promotes health care team building and leadership skills. Applies leadership skills to facilitate effective team functioning and operations of the department.
• Develops strong collaborative relationships across roles and departments with a focus to ensure timely accesses of emerging needs of patients are addressed.
• Occasionally participates on committees or broader organizational initiatives as required.

Management

• Provides clinical oversight and support as needed to nursing staff in collaboration with the Medical Director and Practice Manager.
• Coordinates changes in Nurse staffing schedule and appropriately adjusts resources to ensure patient care and operational needs of the practice are met.
• Authorizes hours worked by nursing staff and medical assistants, including any overtime. Direct recipient of sick and tardy calls for clinical staff.
• Assumes accountability for evaluation of performance of Nurses
• Participates in the selection, supervision and evaluation of staff.
• Mentors new staff, assists with orientation and staff development needs.

Quality and Safety

• Collaborates with nursing and practice leadership in setting quality standards for nursing care and in the development of relevant policies and procedures.
• Demonstrates ability to analyze, synthesize and apply data to drive optimal care delivery outcomes.
• Responsible for clinical readiness for OSHA, DPH, and for The Joint Commission readiness and quality programs.

Clinical Care

• Provides evidence-based, clinically competent nursing care in a culturally sensitive manner.
• Performs all clinical tasks and responsibilities of the BWH RN as permitted by licensure, scope and institutional policy.
• Performs skilled nursing tasks competently and demonstrates operational knowledge of procedures and equipment.
• Fills in as needed for all aspects of clinical operations.

Technology

• Demonstrates technological literacy in using computerized information systems.
• Accesses, evaluates and uses data and information from a wide range of resources.
• Demonstrates effective use of computer-based information and practice management systems for population health management, decision support, reports relative to the provision of care, continuous quality improvement and professional development.
• Provides input to the development of information systems that impact.
• Facilitates and oversees staff use of health care technologies, able to develop, access and apply reporting data.

Qualifications
Education:

• Graduate of an approved school of nursing, BSN required. MSN preferred.
• Current license to practice as a registered nurse in the State of Massachusetts.

Experience:

• Must have extensive knowledge of Ambulatory Care and operations such as evaluations, hiring, disciplinary action etc., as a Nurse Manager or Nurse Director.
• Must work well independently, have sound decision making skills and work effectively with and through inter-professional colleagues when required and facilitate complex decisions.
• Excellent communication skills and strong team player.
• Comfortable providing constructive criticism.
• Continually updates clinical knowledge and skills through formal and informal education and review of the current literature.
• Epic experience strongly preferred.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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