Office Specialist - Office of Facilities Support
State of Nebraska

Lincoln, Nebraska

This job has expired.


Description
The State of Nebraska, Department of Health and Human Services is seeking an Office Specialist to become part of the Office of Facilities Support team in Licensure Unit of the Division of Public Health.

We offer an excellent total compensation package including: 13 paid holidays; vacation and sick leave; State-matched retirement plan; health, dental, vision, and life insurance options!

Interested in Professional Development and Career Advancement? We offer access to a wealth of online and in-person opportunities to learn and grow-on the job, including access to 16,000+ on demand training courses. As your knowledge and skills increase, so will your options for career growth!

To learn more please visit our website at http://dhhs.ne.gov/licensure/Pages/Licensing-Home-Page.aspx
Examples of Work
These positions will support the Program Manager and the Complaint Intake and Training Coordinator.

* Answers phones, responds to inquiries, and directs callers to appropriate program area and provides customers with information, assistance and services.

* Assembles complaint information from N-FOCUS, faxes, and mail for review and triage by Nursing Services Surveyor Consultants (NSSC) Complaint Intake Surveyors.

* Assembles training manuals for surveyor training and prepares packets of information/material relative to Facilities Licensure Unit activities, actions, or requests for distribution to the public, customers, clients, vendors, agency representatives, or contractors.

* Examines and processes forms, applications, documents, and reports, calculates associated fees, and responds to requests and inquiries related to licensing, application, certification, or other Facilities Licensure Unit program-administrative processes and operations.

* Compiles and checks documents, records, and reports to confirm accuracy, completeness, and status of information, to process requests or transactions, and/or to provide the supervisor or other employees with information

* Receives payments, accounts for payments received, data enters payments received in appropriate database, sends payments to Accounting for receipting; issues receipts and refunds; balances figures on monthly reports.

* Enters, updates, and retrieves current and archival data, files, records, reports, in paper documents or electronic databases such as Aspen Central Office (ACO), Aspen Complaint Tracking System (ACTS), License Information System (LIS), and Licensing and Certification Environment (LANCE).
Qualifications / Requirements
Minimum Qualifications: Coursework/training in administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment; or areas related to the programs and functions of the employing agency;

OR

Experience in customer service or public contact; or applying criteria/regulations; and/or performing administrative/office/secretarial support work including use of personal computers and office equipment.

Preferred: - 1 to 3 years experience in an administrative office support role or customer contact environment;

- Experience using Microsoft Office software (Word, Excel, PowerPoint, Outlook);

- excellent communication and critical thinking skills.
Knowledge, Skills and Abilities
Knowledge of: the practices, procedures, and equipment used in secretarial/clerical support operations; record keeping practices and database management; administrative reporting formats; customer service processes and principles; the program-administrative policies and guidelines; specialized processes and terminology associated with assigned work; grammar, punctuation, spelling, and composition for general business and specialized purposes; word and data processing software.

Ability to: communicate in person and by telephone, email, and correspondence to exchange information and ideas; interact effectively with persons of diverse backgrounds; summarize technical data and results of research and tracking activities into reports; prepare, proofread, and correct errors in information, documents, reports; understand and apply instructions and program-administrative policies and directives; implement decisions made and take actions selected by others to achieve work objectives, performance goals, and priorities; learn the organizational structure, mission, and activities of the employing agency; learn agency policies and procedures pertinent to the work assigned; maintain confidentiality; maintain accurate records and documentation.


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