Per Diem Hospital CNA (Columbus)
Billings Clinic

Under general supervision of a licensed Nurse assists in the delivery of patient/resident care. Works collaboratively with the interdisciplinary care team to meet the physical, psychosocial, educational and spiritual needs of the patient/resident and family.

Essential Job Functions

• Support and model behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

• Utilizing a holistic approach, performs basic nursing care and treatments within scope of practice as directed by the licensed nurse to include the goal-directed plan of care for the patient.

• Ensures complete, accurate and timely entry into patient medical record as indicated by patient need and documentation guidelines, consistent with departmental policies and procedures, to include, but not limited to, activities of daily living (ADLs), vital signs, intake and output measurements and hourly rounding.

• Adheres to Billings Clinic and facility safety standards, policies and practices. Anticipates and identifies problems and safety issues, then initiates appropriate action.

• Utilizes performance improvement principles to assess and improve the quality of patient/resident care.

• Demonstrates collaborative, supportive, and caring behaviors in communication with patients/residents, families, visitors, and the interdisciplinary care team.

• Acts as a resource, role model and mentor. Responds to questions and assists with problem resolution.

• Takes responsibility for identification of own growth and development needs; meets all system and departmental educational and continuing education requirements.

• Performs all other duties as assigned or as needed to meet the needs of the department/organization.

• For level II and level III: Completes yearly level II and level III competency checklist.

• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

• Performs all other duties as assigned or as needed to meet the needs of the department/organization.

• Department or Level Specific Duties and Responsibilities

• Proficient in basic patient care and treatment, planning and observation within the scope of practice for a Certified Nursing Assistant

• Competent to perform routine, non-complex aspects of patient care, treatments and procedures

• Analytical skills necessary to understand a variety of basic and/or routine problem scenarios associated with patient care

• Refers more difficult problems to a Level II or III staff person, LPN, RN, physician and/or non-physician provider

• Practices within scope of practice as determined by state regulations and Billings Clinic guidelines

• Work is performed under the clinical supervision of the RN or LPN

• Work is performed independently in accordance with assigned schedules and operating procedures

• Assumes responsibility for the follow-up of problem scenarios and coordinates appropriately with the LPN, RN, and/or physician

• Expected to prioritize all aspects of job performance

• Interpersonal skills which enable the incumbent to appropriately respond to a variety of patient/family requests and inquiries, to respond to inquiries from physicians, nursing staff and other health care providers, and to check for understanding, allay apprehension and enlist cooperation of the patient

• Ability to utilize and apply PSE skills

• Demonstrated personal accountability in all facets of role responsibilities

• Adheres to patient safety goals and standards

• Participates in QI/RM activities within the department

• Participates in the financial viability of the organization by ensuring appropriate utilization of supplies and equipment and maximizing the flow of patient care to maximize effective utilization of the nursing staff's time

• Assists patient activities of daily living, such as baths, oral hygiene, grooming, toileting, ambulating and turning

• Basic laboratory specimen handling and processing (urinalysis, blood sugars, etc.)

• Basic hospital/ED patient quick registrations and full registrations

Knowledge, Skills, and Abilities

• Common policies and procedures, both organizational and departmental

• Compliance Program

• Code of Business Conduct

• Regulatory standards (i.e., State Survey, OSHA)

• HIPAA and confidentiality requirements

• Patient care treatment, planning and assessment within scope of practice

• Patient rights

• Infection control and safety practices, policies and procedures

• Basic medical terminology

• Basic anatomy and physiology

• Customer service techniques and Personal Service Excellence (PSE) necessary to interact with patients, families, and members of the interdisciplinary care team with a variety of developmental and sociocultural backgrounds

• Performance of tasks and procedures as directed by the RN and/or LPN in accordance with established policies, procedures, and protocols

• Operation of patient care equipment and electronic applications

• Incorporate cultural diversity and age appropriate care into all aspects of communication and patient care; scope of services provided will encompass age groups ranging from infant to geriatric

• Demonstrate empathy and sensitivity necessary to elicit patients' cooperation and allay apprehensions

• Provide/relay information to patients, residents, and/or families and report on patient condition and/or unusual findings with members of the interdisciplinary care team as appropriate

• Utilize time management concepts to maximize tasks effectively

• Communicate clearly and effectively both verbally and in writing

• Establish and maintain collaborative relationships

• Work effectively in a team environment

• Work with general supervision

• Function in a chaotic work environment with changing priorities as it relates to patient care needs

• Lift and move objects weighing up to 50 pounds unassisted

• Professional conduct in dealing with difficult situations with co-workers, patients, families and visitors. Requires ability to deal with patients with acute, chronic and complex disease processes and those who are dying.

• Resourcefulness in dealing with simple to moderate complexity requires ability to prioritize duties with assistance of nursing personnel.