Preferred Communities Case Manager
Church World Service, Inc.

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The Preferred Communities Case Manager provides intensive case management and support to refugees facing barriers in achieving long-lasting self-sufficiency and integration.

Responsibilities

• Welcome and orient refugees to the community and culture.
• Coordinate services with CWS Greensboro staff to determine enrollments based on specific need for intensive case management.
• Empower refugees to formulate realistic yet ambitious goals and create self-sufficiency plans.
• Assist refugees to implement their self-sufficiency plans.
• Advocate on behalf of refugees, and refugee-serving voluntary agencies.
• Develop and nurture relationships with health and mental health service providers to increase access and availability of services to refugees.
• Provide technical assistance and cultural competency trainings to service providers to build their capacity in serving unique populations.
• Explore and/or develop innovative programs and opportunities to assist families with special circumstances in finding stability and overcoming barriers.
• Offer interpretation and translation services to refugee clients, as well as transportation to interviews and appointments as necessary. (Compensation is paid by CWS for mileage when using personal vehicle.)
• Work with clients to remove barriers to employment and realize the goal of family self-sufficiency. Connect clients to in-house support and make referrals to external service providers. Identify support services that may assist clients in becoming self-sufficient, such as ESL, transportation, immigration services, and childcare.
• Organize workshops and group programming for refugees that provide information and tools to promote overall health and wellness, including but not limited to stress management, self-care, women's health, and healthy relationships and families.
• Document all contacts and services in client case files and maintain case note logs. In addition to documenting all services, record clients' public assistance usage. Complete all required reports.
• Attend trainings and conferences as requested by supervisor.
• Keep informed about refugee and immigrant issues, and available services to refugees, using current information to better identify and serve refugee clients.
• Represent the program at meetings and speaking engagements relevant to the responsibilities of the position.
• Perform all duties in a culturally and linguistically appropriate manner.
• Undertake other duties as assigned.
• Work varied hours, including some night and weekend work.
• Must have valid driver's license and suitable vehicle for transporting clients.

Qualifications

Education: High school diploma or equivalent and two years of work experience.

Experience: Two years of previous work experience and interest in refugee resettlement or other direct social services. Cultural sensitivity is essential.

Other Skills:

Fluency in a refugee language is strongly desired. (Preferred languages are Pashto, Dari, Ukrainian, Russian, although other languages will be considered.) Superior written and verbal communication skills are required. The successful candidate must be computer literate, with proficiency in MS Office (Excel and Word) and internet applications required.

Special Requirements

• This is an in-person position located in Greensboro, North Carolina
• The successful candidate must pass a background check.
• Must be willing to work occasional evenings and weekends.
• This position is primarily in the office and community.
• During busy times other duties may be assigned.

Benefits

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (21 Paid Days Off; 27 Days after 2 Years)
- 14 Official Holidays
- Sick Time Off (12 Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits

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