Production Support Engineer (Cloud)
Beacon Hill Staffing Group

Charlotte, North Carolina

Beacon Hill is looking for 3 Production Support Engineers to work with one of the largest Healthcare IT companies in the country! These positions will be remote. Each role will focus on one of the following areas:

  • Golang
  • Pega RPA
  • Kafka

Each candidate should have development and troubleshooting experience in one of those areas. This is a true production support role; 30% of your time will be spent on development and 70% of your time will be spent on monitoring, deep dive analytics, troubleshooting, and tuning the applications and programs in those environments.

Required Skills:

  1. Dashboarding and Regular Expression
  2. Log analysis and event tracing
  3. Support and Monitoring
  4. Oracle Database & SQL

Day to Day Responsibilities of this Position and Description of Project:

  • Ensure our products scale and perform consistently and reliably.
  • Engage in and improve the whole lifecycle of SRE services-from inception and design, through deployment, operation and refinement.
  • Maintain services once they are live by measuring and monitoring availability, latency and system health.
  • Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
  • Develop and Maintain effective dashboards using instrumentation tools.
  • Review overall architecture and make/recommend changes in the code and in the infrastructure to improve the reliability and performance of our applications.
  • Tune our alerting to ensure that we know when there are anomalies while keeping a high signal to noise ratio.
  • Curate our monitoring so that we have actionable forensics when there are anomalies.
  • Practice sustainable incident response and blameless postmortems.
  • Automation of service restarts and deployment validations
  • Build and monitor CI/CD components
  • Work with architects on cloud design
  • Maintain risk management matrix and Security patch reviews
  • Captain incident response practice and lead incident management calls

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting

We look forward to working with you.

Beacon Hill. Employing the Future™

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