Quality Assurance Inspector

Conover, North Carolina

Inbound Quality Assurance Inspectors (QAI) are responsible for promoting customer satisfaction by examining new and existing products. The inspectors will work with Product Development (PD) and Sourcing associates to ensure products conform to the required specifications. Inspections consist of a review of packaging integrity, quality of the finish, adherence to the finish samples, repackaging of pieces, etc.

The Quality Assurance Inspector will gather data/photos, document the results, and communicate to the appropriate people. QAI can provide recommendations to Sourcing and PD for possible corrective action on non-compliant products.

Essential Duties and Responsibilities:

  • Ability to inspect various styles of furniture and accessories to corporate specifications.
  • Create and distribute reports using the data from the product inspection and the photos.
  • Accomplish minor repairs and touch-ups on incoming and outgoing items.
  • Reject items that do not meet specifications and cannot be made to conform to minor repair touch-ups; work with the appropriate teams to determine disposition.
  • Identify recurring problems with specific suppliers or stock items using standard incident report forms.
  • Properly prepare inspected items for storage and/or delivery so as to prevent damages from occurring.
  • Engage with product development when there is a non-compliance product issue.
  • Follow procedures set forth by Sourcing Management on time, attendance, and performance goals
  • Work in partnership with other shift supervisors/managers to manage daily workload and workflow.

  • Competencies:
        • Accountability – Takes responsibility and problem solving inside and outside department/organization. Demonstrates initiative by acting as a self-starter; takes on increased responsibility to enhance one’s contribution
        • Customer Focus – Understanding customer business needs (internal and external) and acts accordingly; anticipating customer needs and giving high priority to customer satisfaction and customer service. Strives to meet or exceed the expectations of internal and external customers
        • Decision Making – Make sound, timely decision in the use of company resources and appropriately balances customer expectations with business goals
        • Financial Awareness – Actively seeking opportunities to optimize financial costs and investments when making decisions that have a financial implication
        • Integrity – Upholds generally accepted social and ethical standards in job-related activities and behaviors. Displays a high degree of integrity, honesty and takes responsibility for one’s own actions; shows consistency between words and actions
        • Teamwork – Engages in cooperative efforts with other associates for a common end result. Communicates effectively, contributing to team development and effective team dynamics. Builds respectful and effective working relationships; collaborates with others to achieve common goals
        • Adaptability – Adapts to change quickly and easily and performs effectively during times of change; demonstrates the ability to multi-task and manages competing for priorities effectively
        • Communication – Conveys information clearly and concisely, both verbally and in writing; adjusts communication to meet the needs of the audience

        Education, Experience, and Other Qualifications:
        • Education: High school diploma; college degree preferred
        • Years of experience: 3+ years experience in the quality inspection or auditing
        • Desired: Certified ASQ Quality Auditor or ASQ Quality Inspector (CQI)
        • Computer proficiency: Basic knowledge of MS Office applications (PowerPoint, Excel Word, Outlook)
        • Understanding of general work practices in warehousing and distribution, including order picking, packing, and shipping processes and procedures.
        • Dedicated to business and willing to adjust schedule and hours as needed to manage department

        Essential Functions of the Position:
        • Performing tasks in a standing position for extended periods of time.
        • Ability to complete reports and presentations in MS Excel and PowerPoint.
        • No physical limitations that limit the ability to carry and move furniture weighing up to 275 pounds.
        • Consistent regular scheduled attendance is considered an essential function of this job.

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