Residential Service Coordinator (Case Manager) I
VOA Chesapeake

Baltimore, Maryland

This job has expired.


Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America - one of the nation's largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged "to go wherever we are needed, and do whatever comes to hand". Their declaration continues to guide Volunteers of America's impact on "Helping America's most vulnerable".

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts (DEI), we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.


Resident Services Coordinator I (RSC I) is responsible for developing, coordinating and monitoring the individual program plan for each resident assigned to them. This includes the intake-assessment-program review team process, employment-vocational-educational activities, and progress and treatment activities.


  • Conduct intake procedures with assigned residents (e.g., review BOP regulations, Agency/program policies, rules & regulations regarding employment, privileges, contraband, conduct).
  • Work with assigned resident(s) to develop & implement individual program plans, goals, & meet with residents on an on-going basis to ensure compliance (e.g. review program reports, logs regarding conduct, completion of assigned tasks, incident reports).
  • Supervise, monitor, and document the needs of assigned residents identifying and coordinating appropriate activities and participation, in-house and in the community, including educational/vocational/ employment acquisition and performance activities. Ensure compliance with VOAC policies and procedures, and Federal Bureau of Prisons.
  • Participate as needed in the provision of programs groups/classes, including counseling programs, T-DAT and out-patient treatment programs.
  • Coordinate and monitor resident releases from VOAC including the development and verification of community release plans in compliance with program procedures.
  • Maintain complete resident files on each assigned resident in compliance with program procedures, Federal Bureau of Prisons and ACA standards.
  • Document and record case activities and reports via the electronic case management database; review case files to ensure on-going audit-ready status.
  • Participate in Program Review Team Meetings.
  • Act as an advocate for assigned resident(s) with outside entities, which provide needed programs & services (e.g., housing, employment, alcohol, substance abuse, prescription drugs) in order to determine client eligibility, ensure program criterion are met, identify barriers to success and ways to overcome such.
  • Perform coverage duties as needed (e.g., conduct alcohol/drug testing, issue incident reports, maintain logs, files, records; screen visitors; respond to inquiries from family members, probation/parole authority authorities regarding violations).
  • Drive on company business and/or transport clients as required.
  • Participate in the provision of pre-service and in-service training for staff as directed.
  • Participate in 40 hours of annual training as mandated by VOAC, Federal Bureau of Prisons and ACA. New candidates must complete 120 hours of employment within the first year of employment.
  • Maintain and demonstrate working knowledge of VOAC policies, procedures and operational procedures, as well as contractual obligations established by Federal Bureau of Prisons and ACA standards.
  • Attend staff meetings and other VOAC work-related meetings and functions.
  • Assist in ensuring the facility's compliance with the American Correctional Associations standards for accreditation.
  • Represent the program to the public, community agencies, and funding sources, professionally and appropriately.
  • Perform other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
  • To maintain and improve resident programs and services.
  • Enhancement of resident participation in the program and its services such that their individual needs can be met.
  • To implement successful release planning to ensure residents smooth transition to community life.
  • To facilitate and monitor residents participation and successful completion of the program.
  • To assist in the operation of the facility to meet program goals and objectives appropriate to the needs of the residents and the requirements of the Federal Bureau of Prisons and American Correctional Association


The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
  • The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
  • Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
  • Operating office equipment requiring continuous or repetitive hand/arm movements.
  • The ability to remain in a sitting position for extended periods of time.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


  • The RSC I position requires a Bachelors Degree in a field of human services, criminal justice, social work or other related field.
  • With 1 year of employment experience in human services, corrections, or community- based services provision with various populations is required.
  • Experience with community corrections services is preferred.
  • RSC I candidates should possess effective oral and written communication skills.
  • Ability to develop effective working relationships with residents, staff and community partners are also required.
  • Strong organization skills, problem-solving skills and judgment are desired.
  • Preference will be given to those with proven record keeping, report writing skills and other case management skills.
  • Excellent written and verbal communication skills
  • Ability to work in a fast healthcare environment
  • Experience with Microsoft Suite (Power-point, Excel, Word etc)
  • Bilingual in any language a plus

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