Sales Specialist I - IV, DOE
Cambia Health Solutions

Sales Specialist I - IV, DOE

Teleflex within WA, ID, OR, and UT

Primary Job Purpose:

Provides entry level support for new and retention Sales staff by providing quotes to prospective clients and assist in maintaining current clients. Provides information, education and assistance to potential or pending policyholders, employers, and producers regarding our insurance plans.

Sales Specialist II and III provides more support to new and retention Sales staff in providing quotes to prospective clients and assist in maintaining current clients. Independently resolves and provide information, education and assistance to potential or pending policyholders, employers, and Producers regarding our insurance plans. Typically works in small and mid size groups, or in training for less complex 101+ (large) groups.

Sales Specialist IV provides an advanced level of support to new and retention sales staff in providing quotes to prospective clients and assist in maintaining current clients. Independently resolves and provide information, education and assistance to potential or pending policyholders, employers, and Producers regarding our insurance plans. Typically works on the less complex 101+ (large) groups

Normally to be proficient in the competencies listed below:

Sales Specialist I would have a High School diploma or GED and 1 year of experience in customer service or equivalent combination of education and work experience.

Sales Specialist II would have a High School diploma or GED and 2 years of experience in customer service or equivalent combination of education and work experience.

Sales Specialist III would have an Associate's Degree and 3-5 years of experience in customer service or equivalent combination of education and work experience.

Sales Specialist IV would have an Associate's Degree and 5-7 years of experience in health care administration or equivalent combination of education and work experience.

Minimum Requirements:

• Demonstrated ability to use MS Office products and other corporate software as required
  
• Strong oral, written and interpersonal skills including courteous telephone etiquette
  
• Ability to interpret policies and procedures and communicate effectively
  
• Demonstrates excellent customer service skills (empathizes with customers, asks effective questions, seeks to satisfy).
  
• Demonstrated ability to set priorities and strong attention to detail in a rapidly changing environment.
  
• Demonstrates the ability to work effectively on teams to accomplish group objectives.
  

Additional Minimum Requirements for level II

Knowledge of health insurance, including sales processes, terminology, operational flow and data requirements.

Additional Minimum Requirements for level III

Ability to negotiate and resolve complex and sensitive issues and resolving Group or Member issues with diplomacy and persuasiveness. Ability to work under pressure, availability to travel and work extended shifts as necessary. Comprehensive knowledge of health insurance, including sales processes, terminology, operational flow and data requirements.

Additional Minimum Requirements for level IV

Demonstrated experience in report preparation, ability to analyze and review statistical data and write concise relevant communications. Demonstrated analytical ability to identify problems, develop solutions and implement a chosen course of action.

Required Licenses, Certifications, Registration, Etc.

Producer Health License required within 45 days of date of hire. Prior to receiving a license, staff are not allowed to engage in indedpendent decision making support of solicitation or selling activiites with Producers or Groups.

Responsibilities:

• Communicate with a variety of external and internal customers regarding benefits, eligibility, and other information.
  
• Quickly and accurately assess inquiries in order to understand the customers needs.
  
• Identify issues promptly and determine corrective steps to resolve.
  
• Document customer inquiries and actions on tracking system.
  
• Review documentation or correspondence for completeness. Acquire missing information following established policies and procedures.
  
• Data entry of customer information
  
• Explain benefits, rules of eligibility, and grievance/appeal procedures to internal and external customers, to ensure understanding.
  
• Manage emails, & appropriate work production ques, calls and correspondence on a daily basis and prioritize follow-through.
  
• May generate written correspondence and process document requests.
  
• Maintain files/records of constantly changing customer information.
  
• Assist in all internal aspects of sales and renewal process that do not involve independent, direct solicitation or decisions of quote, new or renewal activity.
  

Additional General Functions & Outcomes for level II

Apply knowledge and experience to answer a variety of increasingly complex inquiries.

Monitor status of sales to assure timely delivery.

Performs detailed research and problem solving to assist both internal and external customers.

Assist in all internal aspects of sales and renewal process.

Additional General Functions & Outcomes for level III

Apply knowledge and experience to answer a variety of increasingly complex inquiries.

Identify issues promptly and independently take corrective steps to resolve

Perform detailed research and problem solving for increasingly complex issues to assist both internal and external customers.

Additional General Functions & Outcomes for level IV

Apply knowledge and experience to answer a variety of increasingly complex inquiries.

May assist sales with health and benefit fairs.

Interacts, coordinates and communicates with, internal and external customers such as clients, agents, government officials and outside consultants in order to ensure effective use of systems and processes and ensure coordination of activities for efficient implementation.

Perform detailed research and problem solving for the more complex issues to assist both internal and external customers.

Work Environment:

Work primarily performed in office environment

May be required to work overtime and/or work outside of normal work hours

Travel may be required, locally or out of state

The base pay annual salary range for this job depends on candidate's geographic location and experience. See salary ranges below:

• Sales Operations Specialist I: $16.20 - $28.15/hour
  
• Sales Operations Specialist II: $16.25 - $30.50/hour
  
• Sales Operations Specialist III: $18.90 - $34.15/hour
  
• Sales Operations Specialist IV: $21.85 - $36.85/hour
  

The annual incentive payment target for this position is 5%.

At Regence, we take a variety of factors into account when creating a job offer, including your skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. While we offer competitive salaries, in general, we do not hire candidates at or near the top of the salary range.

Base pay is just part of the compensation package at Cambia that is supplemented with an exceptional 401(k) match, bonus opportunity and other benefits. In keeping with our Cause and vision, we offer comprehensive well-being programs and benefits, which we periodically update to stay current. Some highlights include:

• Medical, dental, and vision coverage for employees and their eligible family members
  
• Annual employer contribution to a health savings account ($1,200 or $2,500 depending on medical coverage, prorated based on hire date)
  
• Paid time off and company holidays
  
• Up to a 6% company match on employee 401k contributions (no vesting period)
  
• Up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption)
  
• One-time furniture and equipment allowance for employees working from home
  
• Up to $225 in Amazon gift cards for participating in various well-being activities
  

For a complete list see our External Total Rewards at https://www.cambiahealth.com/careers/total-rewards

At Cambia, we take a variety of factors into account when creating a job offer, including your skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. While we offer competitive salaries, in general, we rarely hire candidates at or near the top of the salary range.

Base pay is just part of the compensation package at Cambia that is supplemented with an exceptional 401(k) match, bonus opportunity and other benefits. In keeping with our Cause and vision, we offer comprehensive well-being programs and benefits, which we periodically update to stay current. Some highlights:

• medical, dental, and vision coverage for employees and their eligible family members
  
• annual employer contribution to a health savings account ($1,200 or $2,500 depending on medical coverage, prorated based on hire date)
  
• paid time off and company holidays
  
• up to a 6% company match on employee 401k contributions, with a potential discretionary contribution based on company performance (no vesting period)
  
• up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption)
  
• one-time furniture and equipment allowance for employees working from home
  
• up to $225 in Amazon gift cards for participating in various well-being activities for a complete list see our External Total Rewards page.
  

We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. As a health care company, we are committed to the health of our communities and employees during the COVID-19 pandemic. Please review the policy on our Careers site.

This job has expired.