Segment Operations Manager
LexisNexisLegal

Washington, District of Columbia

This job has expired.


Description:

  • Ensures customer success by identifying opportunities to improve account management practices; positively impacting federal government evaluation of support provided
  • Advises on account set-up and architecture to maximize customer experience
  • Identifies and implements sales tools and dashboards for both internal and external use
  • Lead on customer experience programs
  • Monitors organization's market share, white space and competition; providing analysis for use in strategic planning and presentations

General Profile:
  • Developing professional role with working knowledge in own discipline, and broadens capabilities
  • Fully proficient in tools, processes and methodologies used by Sales and Segment Leadership
  • Typically follows prescribed guidelines or procedures to resolve problems
  • Works with a moderate level of guidance
  • Manages a team of sales support professionals

Recommended Skills:
  • Functional Knowledge: Has working knowledge of basic concepts and procedures related to account management; performs a variety of routine tasks or assignments
  • Business Expertise: Understands key business drivers; uses this understanding to accomplish own work
  • Leadership: May train new team members and manages performance of existing team of sales support professionals
  • Problem Solving: Uses existing procedures to solve routine or standard problems
  • Impact: Works with a moderate level of guidance
  • Interpersonal Skills: Explains complex information to others in straightforward situations

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.

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This job has expired.
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