Senior Accounts Receivable Specialist - Collections
Wheels

Job Description:

The Senior Accounts Receivable Specialist - Collections oversees commercial accounts receivable for Wheels and collaborates closely with billing, finance, risk, operations, and treasury monthly to meet cash targets. The ideal candidate possesses a robust background in credit analysis, collections strategy, and risk management across diverse markets. This role plays a crucial part in ensuring the prompt collection of outstanding receivables, minimizing bad debt, and contributing to the organization's financial stability. It is a dynamic, demanding role that requires a proven high performer and quick learner. The candidate should be adept at working independently and in a supportive, diverse team environment. Mastery of various systems and processes, coupled with excellent customer service and regular communication with business partners, is expected. Effective communication and organizational skills, as well as proficiency in analytical reporting and presentations, are essential for this position.

Essential Functions

Perform the collection of mid to high level and assigned strategic accounts that require a higher level of expertise within prescribed contract terms.

Analyze multiple daily/weekly AR reports to prioritize collections efforts and to determine root cause for correction.

• Research various systems, repositories, customer portals and contracts to investigate and resolve complex unpaid invoices.
• Communicate with customers via phone, email, or online meeting regarding outstanding invoices and maintain detailed collection notes.
• Coordinate internal resources to resolve complex billing issues, customer disputes and total account reconciliations.
• Monitoring of the Accounts Receivable inbox to insure timely response, redirection, or escalation to all internal and external customer inquiries.
• Escalate issues to senior leadership in Sales, Customer Success and AR management and lead resolution efforts.
•Review the application of payments and resolve short payment & misapplications in accordance with the prescribed deadline.
• Document correspondence and update accounts as needed in system of record.

Other Duties
•Strong knowledge of how collections action/lack of action impacts the business.
•Must be articulate and have a strong ability to negotiate payments arrangements while maintaining positive business and client relationships.
•Other duties and responsibilities as assigned.
Competencies
• Proven decision-making skills, must be able to assess the need for reconciliation and be proactive in working through complex billing issues.
• Demonstrated outstanding ability to be assertive, highly organized and detail oriented.
• Ability to effectively manage competing priorities, and meet deadlines in a high-volume, fast-paced environment, with little or no supervision.
•Practices listening skills and is highly focused on customer service.
•Successfully negotiates and develops professional partnerships with internal and external clients.
• Strong verbal and written communication skills including presentations skills (i.e. presenting status updates and reporting to management, senior management and/or customers)

Job Specifications

Leadership Responsibility: This position's leadership responsibilities involve demonstrating ethics and integrity, developing adaptability, proactive approach and communication style, displaying drive and purpose and exhibiting leadership stature.
Work Environment: This position is hybrid and can be located in Alpharetta, GA or Des Plaines, IL and operates in a professional office environment.
Position Type/Standard Schedule: This is a Full-time position and hours of work are Monday through Friday; 8:00 a.m. to 5 p.m.
Travel: Minimal travel - from 0% to less than 10%

Education & Experience
•College degree from a 4-year accredited institution with a concentration in Accounting, Finance or Business preferred.
•5+ years Fortune 500 commercial collections (30m+ portfolios), as well as identified strategic accounts as identified and assigned by management.
• Intermediate experience using MS Excel; Ptables, VLOOKUP, sumif, concatenate, etc.
•Proficiency using Accounting Software
• Advanced analytical skills including the ability to review historical reporting, prioritize efforts based on data, as well as root cause analysis.

Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.