Senior Managing Director
Cushman & Wakefield

Job Title
Senior Managing Director

Job Description Summary
The Senior Managing Director, IFM Regional Leader will be a critical role reporting directly to the Americas Leader of IFM. This individual will be a dynamic leader who thrives in a matrix environment, welcomes new challenges and is passionate about delivering the best innovative services to our clients. He/she will have IFM oversight of an America's region, ensuring operational excellence and exceeding our clients' expectations. This individual will provide the necessary leadership and support to the Account and Solutions teams with managing all aspects of the account evolution including, but not limited to, new client solutions, expansion (geography/scope), service levels, contract renewals, team development, innovation and best practices.
Job Description

Strategic Priorities

• Oversee and develop the IFM regional operations program in partnership with internal SME's that includes EHS, building operations, grounds management, amenity services, sustainability, energy management, plant operations, playbooks, and scopes of work; projects aligned nationally and globally.
• Demonstrates a Client-Driven approach by marshalling the firm's resources across all core capabilities and corporate functions to ensure superior service to both internal and external clients
• Develops new facility management business opportunities with an emphasis on strategically identified target clients
• Work in conjunction with Regional Account Management Leads and large client account managers to monitor client requirements and manage the deployment of resources within the Global Occupier Services Portfolio Services client dedicated / portfolio teams.
• Facilitate collaboration across clients and markets, leveraging IFM management.
• Program manage IFM product and process initiatives from inception to implementation.
• Partner with Executive, Regional, Account, and Solutions Development Leaders to identify opportunities to provide value added solutions for Occupier clients. Demonstrates a Client-Driven approach by marshaling the appropriate resources across all core capabilities and corporate functions to ensure superior service to clients.
• Proactively identify and pursue the addition of IFM Services into C&W relationships where they are not a part of contracted services.
• Proactively monitor profitability, KPIs and metrics for IFM assignments and ensure appropriate utilization of resources and talent.
• Responsible for achieving IFM platform operational business goals and objectives.
• Ensure overall framework for standardization of service delivery and service solutions across accounts and regions actively involving the use of SME's to bring best practices to our clients.
• Provides leadership to ensure continued operational controls, reporting procedures, and systems to effectively ensure execution (including account transition and transformations) and operating efficiency for current and future growth.
• Provide input and guidance regarding contract terms including SLA's and KPI's
• Ensuring a high level of client satisfaction, establishing and managing the service delivery teams, delivering key IFM initiatives and well as ensuring consistency in processes, reporting and operational FM delivery.
• Support new account transitions and implement IFM programs on new client accounts
• Establish a strategy and requirements for business intelligence, reporting, and data management for IFM including developing performance measurements for internal benchmarking and identify industry data to leverage for external benchmarking
• Collaborate with the Enterprise Client Solutions and Portfolio Services group to build new client relationships, look for opportunities to expand/cross-sell current relationships and ensure we are identifying the best facility management solutions for our clients.
• Work with other Regional IFM Leads to ensure a high and consistent level of quality of service to all clients

Key Competencies

• Customer Relationship Management
• Technical Skills
• Influence Matrix Organization / Business Partner Skills
• Leadership Communication (oral and written)
• Presentation Skills
• Financial Management Business Acumen
• Program Management

Important Education

• Bachelor's degree required (finance, real estate, architecture, or engineering)
• Master's degree or MBA preferred

Important Experience

• 15+ years' experience, 10 years of real estate operations experience preferred
• Competency in facility management with multiple projects and/or accounts
• Financial analysis and computer literacy with knowledge of applicable software packages

Additional Eligibility Qualifications

• Excellent oral and written communication skills, presentation skills
• Strong relationship management and interpersonal skills, team oriented
• Excellent organizational abilities
• Ability to make effective and persuasive presentations on complex topics to employees, clients, and Sr. Management
• Ability to motivate and negotiate effectively with key employees, senior management, and client groups
• Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations
• Experience in resource allocation and implementation
• Demonstrated leadership and management skills dealing with issues ranging from senior level to administrative
• Ability to cross sell services
• Ability to balance integration of internal requirements of policies/procedures with those of the client
• Proven record of providing excellent internal and external customer service
• Ability to travel

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $173,400.00 - $204,000.00

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.

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