Senior Technical Writer
CAI

Senior Technical Writer
Req number:
R2110
Employment type:
Full time
Worksite flexibility:
Remote
Job Summary
We are looking for a motivated Senior Technical Writer ready to take us to the next level! If you have extensive experience creating and maintaining technical documentation that communicates complex technical information to both technical and non-technical audiences, and are looking for your next career move, apply now.
Job Description

We are looking for a Senior Technical Writer who has 10+ years of experience creating and maintaining technical documentation that communicates complex technical information to both technical and non-technical audiences. This position will be full-time and hybrid.

What You'll Do

• Develop and execute a documentation strategy that aligns with the organization's product development and release cycles
  
• Collaborate with product managers, developers, and subject matter experts to understand documentation needs
  
• Write, edit, and format technical documentation, including user manuals, online help, release notes, API documentation, and knowledge base articles
  
• Translate complex technical concepts into clear, concise, and user-friendly content
  
• Identify and understand the target audience(s) for each document or piece of content
  
• Tailor documentation to suit the knowledge level and needs of different user groups
  
• Proficiently use documentation tools and software
  
• Maintain version control for documentation
  
• Create or collaborate with graphic designers to include visual elements like diagrams, screenshots, and illustrations to enhance comprehension
  
• Ensure consistency in visual elements and formatting
  
• Conduct usability testing of documentation with end users to gather feedback and make improvements
  
• Iterate and update documentation based on user feedback and changing product features
  
• Ensure that documentation complies with industry standards, regulations, and best practices
  
• Maintain documentation quality and consistency across all materials
  
• Coordinate translation and localization efforts for documentation as needed for global audiences
  
• Ensure that translated content maintains the same level of accuracy and clarity
  
• Provide training to end users and collaborate with other teams, including support, product management, and development, together information and feedback
  

What You'll Need

Required:

• Experience in technical writing - 10 years
  
• Experience with API documentation - 7 years
  
• Experience with documentation strategy development - 9 years
  
• Experience with documentation tools and version control systems - 10 years
  
• Experience in usability testing - 8 years
  
• Experience ensuring compliance with industry standards - 10 years
  
• Experience in translation and localization coordination - 5 years
  
• Experience in training and collaboration with other teams - 10 years
  
• Experience in collecting and analyzing user feedback - 10 years
  
• Experience writing technical documentation for cloud based software, such as Salesforce, AWS, and Snowflake - 8 years
  

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
  
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
  

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

This job has expired.