Senior Webex Voice Engineer
Roth Staffing Companies

Title Company client in is looking for a contract to hire Sr. Voice Engineer in Houston for a 6+ mo contract!

Req STWT-51 - Senior Voice Engineer

Duration - 6 Months contract to hire

Location - 8-5 M-F. Primarily Remote but the resource will need to be in Houston to come in office once every couple of weeks or as needed

Max Pay - $47.30/hr W2 only

Responsible for designing, implementing, and managing advanced voice communication systems and technologies. You will leverage your expertise in voice engineering to ensure high-quality, reliable, and efficient voice services across the organization. This role involves troubleshooting complex voice issues, optimizing system performance, and leading projects to upgrade or deploy new voice solutions.

Key Responsibilities:

Voice System Design & Implementation:

* Design and implement voice communication systems, including VoIP, PBX, SIP, and unified communications solutions.

* Develop and execute deployment plans for new voice technologies, ensuring minimal disruption to ongoing operations.

System Maintenance & Optimization:

* Monitor and maintain the performance of voice systems to ensure reliability and quality.

* Perform regular system updates, patches, and configuration changes to optimize performance and security.

Troubleshooting & Support:

* Diagnose and resolve complex voice communication issues, including call quality problems, connectivity issues, and system errors.

* Provide advanced support for escalated voice-related incidents and work closely with other IT teams to resolve cross-functional issues.

Project Management:

* Lead and manage voice-related projects, including system upgrades, migrations, and integrations.

* Coordinate with vendors, stakeholders, and internal teams to ensure project milestones and deliverables are met.

Documentation & Reporting:

* Maintain comprehensive documentation for voice systems, configurations, and troubleshooting procedures.

* Generate and analyze reports on system performance, usage, and incidents to inform strategic decisions.

Innovation & Research:

* Stay current with emerging voice technologies and industry trends.

* Evaluate and recommend new tools, technologies, and methodologies to enhance voice services and support organizational goals.

Skills/Experience:

Minimum of 5-7 years of experience in voice engineering. Proven experience with VoIP, PBX systems, SIP trunking, and unified communications platforms.

• In-depth knowledge of voice communication protocols (SIP, H.323) and network fundamentals.
• Proficiency with voice system hardware, software, and troubleshooting tools.
• Experience with network design and configuration, including QoS and bandwidth
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure. management.
• Experience with the process of porting voice services between different carriers
• Webex Calling required
• Webex Contact Center required
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure. management.
• Experience with the process of porting voice services between different carriers

Degree Requirements:

Bachelors degree in computer science, Information Technology, Electrical Engineering, or a related field nice to have.

Certification Requirements:

Relevant certifications (e.g., CCNP, CCIE, Cisco, Webex, CVP).

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