This job has expired.
RESPONSIBILITIES:
Kforce has a client that is looking for a Service Operations Analyst in the Columbus, OH area. This is a 3rd shift position.The schedule for this position is:- Wednesday: 7:00pm - 7:00am
- Thursday: 7:00pm - 7:00am
- Friday: 7:00pm - 7:00am
- Saturday: 7:00pm - 1:00am
- Issue resolution - Perform effective issue analysis and remediation under supervision is a critical component of this position; At this grade a SOC Analyst is expected to be able to investigate issues and under supervision interact with organizations Systems using defined processes and tools to remedy the incident
- Incident management - Responsible for creating and updating incident tickets in organizations provided incident tracking systems as needed
- Execution of change activity - Support ongoing change execution to deliver features and functions for the organization's product base
REQUIREMENTS:
- Position requires a High School diploma/GED and experience in an information technology role, ideally supporting distributed systems at scale in a data center environment
- Associates degree in Computer Science or an equivalent technical area, certification or equivalent IT Operations experience is required
- Certification in Web Services, Telecommunications, Linux or Databases
- ITIL training and certification
- 1-2 years of experience in IT Operations
- Must have the ability to understand and interpret technical information in order to take action
- Formal major incident management experience and training
- Experience and knowledge in configuring and monitoring software
- Technical, analytical, and communication skills to perform incident management for complex distributed systems and services
- Ability to analyze and remediate independently
- Must be able to effectively communication with developers, database administrators, application support staff, and business stakeholders
- Must demonstrate very good verbal and written language communications skills; Verbal and written skills in multiple languages
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
This job has expired.
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