ServiceNow Administrator/Developer
ECS Corporate Services

ECS is seeking a ServiceNow Administrator/Developer to work in our Fairfax, VA office.

Job Description:

Headquartered in Fairfax, Virginia, ECS has more than 3,500 employees throughout the U.S. We are proud to build successful customer relationships with some of the world's leading agencies in both the public and private sectors. Inspired by the ability to create, innovate, and serve, our highly skilled teams work together to solve complex challenges and provide advanced technology, science, and engineering solutions.

As a ServiceNow Elite Sales, Services, and Technology partner in the public and commercial sectors, ECS helps organizations leverage the most of ServiceNow's enterprise business solutions. From automation and asset management to customer and employee operations, ECS builds digital workflows that enable workforces to unlock productivity and reduce complexity.

In this role you will support our Cybersecurity Managed Services groups ServiceNow instance and Customer Portals. As administrator, developer, and application specialist you are meeting the needs of the business through ServiceNow functionality. The scope of responsibilities include primarily the management and continuous improvement to Strategic Portfolio Management, IT Service Management, and Customer Service Management products.

Administrator responsibilities (25% of time):

• Coordinate and facilitate platform configuration, resources, and updates and upgrades.
• Responsible for instance stack, day-to-day support, system upgrades, integrity and overall health and performance.
• Knowledge of organization's roadmap, and key member of project teams to achieve goals.
• Oversee instance security including access control, accounts, groups, roles and delegated development

Developer responsibilities (40% of time):

• Translate business requirements, map the user flow and investigate the best possible technical options.
• Create new applications and user experiences, automate processes, and make changes to existing applications.
• Help test, troubleshoot and ensure a smooth upgrade of the instance.
• Collaborate to find the best solutions for the business.

Application Specialist responsibilities (25% of time):

• View trends, predictions, breakdowns, and associated records for detailed performance analysis.
• Use real-time, in-platform data as your single source of truth-not scattered info sources.
• Use embedded dashboard and KPIs within existing forms to get answers and enhance decision-making.

Other SN related duties not listed (10%)

Work is Hybrid, requiring some days a week in our Fairfax VA office.

Required Skills:

• Must be a US Citizen
• Ability to obtain a Secret Clearance
• 5+ years; ServiceNow development experience in ITSM, SPM, CSM and/or equivalent
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Deep functional and technical knowledge of the ServiceNow configuration and implementation
• Knowledge of JavaScript or similar scripting language
• Experience building and coding Scoped Applications
• Knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services

Desired Skills:

• Any SN Certified Implementation Certifications or Experience
• SN Certified Application Specialist
• Cybersecurity Certifications such as Sec+, CISM, CISSP
• Any ITIL Certifications or Experience

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

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